Customer Service Advisor

TN United Kingdom; Bristol; On-site; GBP 25,000 - 33,000; Full time

Job summary

An established industry player in the automotive sector is seeking a skilled Service Advisor to join their successful Bristol dealership. This role involves managing customer inquiries, providing exceptional service, and ensuring a smooth vehicle drop-off experience. The ideal candidate will demonstrate strong communication skills, a customer-focused attitude, and a solid understanding of vehicle technicalities. If you're passionate about delivering top-notch service and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Proven customer service experience and skills.
• Ideally have previous experience as a Service Advisor.

Responsibilities

• Manage all service telephone and walk-in inquiries.
• Meet and greet customers, qualify their needs at vehicle drop-off.
• Discuss and up-sell additional work to the customer.

Skills

Teamwork

Multi-tasking

Deadline Management

Communication Skills

Organizational Skills

Customer Focus

Technical Knowledge of Vehicles

Experience as a Service Advisor

Job description

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Salary –Dependant on experience (up to £33,000 OTE)

I am recruiting for an automotive dealership in theBristol area who are looking for an experiencedService Advisorto join their hugely successful dealership.

The successful candidate ideally will have previous experience as aService Advisorand proven customer service experience skills.

Service Advisor job duties include:

• To Manage all service telephone and Walk-in enquires
• To meet and greet customers, qualify and identify customer’s needs for at vehicle drop-off
• To progress and update the customer throughout the day
• To discuss and up-sell additional work to the customer.
• Advise, and forward diarised unsold work
• Carry out inspections where necessary prior to handover to customer

To apply for our Service Advisor role you will need to be able to demonstrate some of the skills that will prove very beneficial in the position, including:

• Teamwork
• Ability to multi-task
• Ability to work to deadlines
• Confident and professional communication skills
• Highly Organised
• Ideally have previous experience as a service advisor
• A good technical knowledge of vehicles
• To have a positive, customer focused attitude and approach to your work