Customer Service Advisor

Staffline Group PLC; Bristol; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading company in workforce solutions is seeking a positive and energetic Customer Service Advisor for their Bristol location. This full-time role involves providing excellent customer service, managing complaints, and ensuring compliance with service standards. A competitive salary up to £28,000 is offered along with full training and benefits such as free car parking.

Benefits

Free car parking on site

Full training provided

Qualifications

• Previous experience in customer service, transport, or warehousing is required.
• Technical knowledge of CRM systems is an advantage.
• Ability to manage customer queries effectively.

Responsibilities

• Provide professional, customer-focused service to manage and resolve customer queries.
• Maintain effective working relationships to ensure company performance standards.
• Adhere to HR, GDPR, and Health & Safety policies.

Skills

Customer Service

Transport Knowledge

CRM Systems

Job description

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Are you an excellent Customer Service Advisor? Do you have a Transport/Logistics background? We need a positive, energetic Customer Service Advisor to join our client's already established team!

If you have the experience we are looking for, apply today to work as a Customer Service Advisor in Bristol.

The rate of pay is up to £28000 dependent on experience

This is a full-time role working fixed shifts, and the hours of work are:
- 9am to 5:30pm

Your Time at Work

As a Customer Service Advisor, your role will be to provide and promote a professional, customer-focused service to ensure the needs of their customers are being satisfied and a first-class service is being delivered and promoted. Key responsibilities:

- Collate records of discussions or correspondence and track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently, and customers are kept updated.
- Adhere to agreed customer service standards, service level agreements, policies, and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions, and offering assistance to increase efficiency and service levels.
- Establish, develop, and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of company performance standards and business objectives.
- Adhere to all HR, GDPR, and Health & Safety policies to ensure the Company is fully compliant.
- Oversee booking of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures.

Our Perfect Worker

Our perfect worker will build and maintain effective working relationships both internally and externally. You will be able to deal effectively with customer queries.

Applicants will have previous experience in transport, warehousing, customer service, and technical knowledge of CRM systems.

Experience in a similar role is required.

Key Information and Benefits

- Earn up to £28000 per annum dependent on experience
- Free car parking on site
- Full training provided

Job Ref: 1KIN

About Staffline

Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.