Customer Service Advisor

Michael Page (UK); Bradford; On-site; GBP 26,000; Full time

Job summary

An established industry player in retail is seeking a Customer Service Advisor to enhance its commitment to quality and exceptional customer service. In this role, you'll be the first point of contact for customers, responding to queries and providing tailored product recommendations. Your ability to handle complaints with professionalism and maintain detailed records will be key to ensuring customer satisfaction. Join a supportive company culture that values employee growth, and enjoy unique perks like discounts and a bonus scheme. If you're passionate about delivering excellent service in a friendly environment, this opportunity is perfect for you.

Benefits

Discount off products

Bonus scheme

Free parking

Qualifications

• Strong understanding of customer service principles and practices.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Respond to customer queries in a timely and accurate manner.
• Handle and resolve customer complaints professionally.

Skills

Customer Service Principles

Communication Skills

Interpersonal Skills

Problem-Solving Abilities

Attention to Detail

Tools

Customer Service Software

Databases

Job description

About Our Client

Our client is a large organisation within the retail industry. Known for its commitment to quality and exceptional customer service, the company prides itself on its friendly and professional work environment.

Job Description

1. Respond to customer queries in a timely and accurate manner.
2. Provide product recommendations based on customer's needs and preferences.
3. Handle and resolve customer complaints professionally.
4. Process orders, forms, and requests efficiently.
5. Maintain detailed records of customer interactions and transactions.
6. Follow up on customer interactions when necessary.
7. Work closely with other team members to meet customer service goals.
8. Participate in training and development opportunities to enhance skills and knowledge.

The Successful Applicant

A successful Customer Service Advisor should have:

1. A strong understanding of customer service principles and practices.
2. Excellent communication and interpersonal skills.
3. Good problem-solving abilities and resilience in dealing with difficult situations.
4. High level of accuracy and attention to detail.
5. Proficiency in using customer service software and databases.

What's on Offer

1. An attractive salary range of £25,397 per annum.
2. A supportive company culture that values employee growth and development.
3. Unique perks such as discount off products, a bonus scheme, and free parking.