Sales Advisor

Euro Car Parts Ltd.; Norwich; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive Salary

Enhanced Annual Leave

Career Growth

Pension Contributions

Life Assurance

EAP (24/7)

Gym Discounts

Healthcare Perks

Cycle to Work

Staff Discounts

Job summary

LKQ UK & Ireland is seeking a Sales Advisor to deliver outstanding service and drive sales in the Norwich branch. You will build lasting customer relationships and become the trusted advisor on LKQ Euro Car Parts products.

In this role, you will work closely with other branch teams, handle callbacks promptly, and use data insights to identify sales opportunities while supporting returns management and customer satisfaction.

Qualifications

• Experience in a sales advisor or customer service role.
• Excellent communication skills.
• Experience with Windows and Office applications.
• Able to plan, prioritise and problem solve.
• Knowledge of SOP systems.
• Motivated to deliver and exceed targets.

Responsibilities

• Build relationships with customers to win sales, improve margin and deliver excellent service in the branch.
• Become an expert in LKQ Euro Car Parts product offerings and be seen as the trusted advisor.
• Collaborate with other areas of the branch to ensure customer needs are met.
• Complete callbacks in a timely manner.
• Work with internal teams to understand products and stay ahead of customer needs.
• Coordinate with the Warehouse Supervisor on returns and reduce return rate by building relationships.
• Utilise relevant business data to identify opportunities across all customer bands and product groups.

Skills

Customer service

Sales

Communication

Windows & Office

Planning & problem solving

SOP systems

Target driven

Job description

Job Overview

Join the driving force behind the automotive aftermarket! At LKQ UK & Ireland, we're looking for a passionate and customer-focused Sales Advisor to help deliver outstanding service and grow lasting client relationships. If you're a team player with a talent for turning conversations into results, this is your opportunity to accelerate your career with an industry leader.

What We Offer

• Competitive Salary – We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave – Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
• Pension Contributions – We invest in your future with our contributory pension scheme.
• Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.

Key Responsibilities

• Build relationships with customers aiming to win sales, improve margin and have excellent customer service within the branch
• Become an expert in LKQ Euro Car Parts product offerings to customers and be seen as the trusted advisor
• Working collaboratively with the other areas of the branch, ensuring that the customer needs are met
• Ensure all call backs are completed in a timely manner
• Work closely with other internal teams across the business to understand our products and be one step ahead of our customer needs
• Work with the Warehouse Supervisor to understand customer returns and look to reduce our return rate by building better relationships with our customers
• Utilising relevant business data to understand the opportunities across all customer bands and product groups

Skills And Experience

• A passion for and experience in delivering fantastic customer service
• Previous experience in a sales advisor/customer service position
• Good communication skills
• Knowledge of Microsoft Windows and Office Applications
• Able to plan, prioritise and problem solve
• Knowledge of SOP systems
• To be result driven and highly motivated by delivering and exceeding targets

Why Work for LKQ

• We're proud of the service we provide to our customers, and we know that's only possible because of the great people who work in our branches.

When You Join Us, You'll Enjoy

• A varied, active role where no two days are the same.
• Full training and ongoing development opportunities.
• A supportive, friendly team environment.
• Opportunities to develop new skills and progress your career.
• The chance to make a real difference to customers every day.

We are committed to building an inclusive workplace where everyone feels welcome, valued and supported. We encourage applications from people of all backgrounds, experiences and communities.