Customer Service Advisor

K2 Recruitment; Bicester; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their team near Bicester. This role involves building relationships with customers, resolving queries, and providing product information. The ideal candidate will have previous customer service experience and strong communication skills. With a supportive work environment, this position offers a chance to make a real impact on customer retention and satisfaction. If you are passionate about delivering excellent service and thrive in a team-oriented atmosphere, this opportunity is perfect for you.

Qualifications

• Experience in customer service is essential for this role.
• Strong communication and problem-solving skills are required.

Responsibilities

• Respond to customer queries regarding online orders.
• Liaise with couriers regarding order updates and missing parcels.
• Build and develop relationships with customers and stakeholders.

Skills

Customer Service Experience

Communication Skills

Problem-solving Skills

Attention to Detail

Teamwork

Tools

Microsoft Office

Word

Outlook

Excel

Job description

We are looking for an individual to join a company based in a village location just outside Bicester as a Customer Service Advisor. Within this role, you will be building relationships with customers and supporting customer retention, answering customer queries and liaising with internal and external contacts.

Working hours will consist of 08:30-17:00 Monday to Friday.

Duties of the Customer Service Advisor:

1. Respond to customer queries regarding online orders.
2. Resolve customer service queries via telephone, email, online, and on Trustpilot.
3. Liaise with couriers regarding order updates, missing parcels, and raising claims.
4. Provide support and product information to customers.
5. Processing returns.
6. Build and develop relationships with customers and stakeholders.
7. General administration.

Personal Attributes:

1. Previous experience within a customer service position.
2. Good computer skills, comfortable using Microsoft Office, Word, Outlook, and Excel.
3. Strong communication skills both written and verbal.
4. Problem-solving skills.
5. Excellent attention to detail.
6. Work well within a team.

Due to the location of this role, you will need a full UK driver’s licence and access to your own transport.

Offering £26,000 per annum. If you are looking for a new opportunity and would like to be considered for this position, please apply now!

K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.