Customer Service Advisor

Osborne Appointments; Bedford; On-site; GBP 22,000 - 28,000; Full time

Job summary

An excellent opportunity has arisen for a Customer Service Advisor to join an insurance brokerage in Bedford. You will play a key role in client interactions, handling calls and administrative tasks to enhance business efficiency. Joining this committed team, you can look forward to career progression and continued support through training.

Benefits

20 days holiday, increasing to 25

Commission

Career progression based on performance

Qualifications

• Desire to provide outstanding customer service.
• Experience in Insurance is advantageous but not required.

Responsibilities

• Answer inbound calls and make outbound calls.
• Handle customer complaints and provide solutions.
• Implement marketing strategies to sell or adjust products.

Skills

Customer Service

Communication

Marketing Strategies

Job description

Social network you want to login/join with:

An excellent opportunity has now arisen for a C ustomer Service Advisor to join our client’s successful team in Bedford.

About our client:

A Bedford Based Insurance Brokers , Providing Personal Lines & Commercial Insurance Nationwide.

About the role:

You will answer inbound calls, make outbound calls, complete general administration & help the business grow & work more efficiently.

What you’ll be doing:

• Contacting potential clients & creating rapport by networking, referrals etc
• Implementing effective Marketing strategies to sell new Insurance products or adjust existing products
• Handle customer complaints, providing appropriate solutions
• Working towards KPIs
• 20 days holiday, increasing 1 day per full years up to a maximum of 25 days
• Commission
• Career progression based on performance

What we would like from you:

• A desire to provide outstanding customer service
• Experience in Insurance would be advantageous however full training will be provided