Customer Service Advisor

TN United Kingdom; Barnsley; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing health and wellness for all. In this role, you'll be at the heart of customer service, ensuring smooth processing of sales orders while providing exceptional support to clients across various markets. With a commitment to employee well-being and a culture of inclusivity, this innovative firm offers a hybrid working approach, allowing you to balance in-office collaboration with remote flexibility. If you're passionate about customer care and eager to contribute to a meaningful mission, this opportunity could be the perfect fit for you.

Benefits

Career Development Opportunities

Flexible Working Hours

Health and Wellness Benefits

Qualifications

• 1+ years of customer service experience in a regulated business.
• Strong written and verbal communication skills are essential.

Responsibilities

• Process sales orders for UK, EU, and International Markets.
• Resolve customer queries and support the orders to cash process.

Skills

Customer Service Experience

Strong Communication Skills

Microsoft Applications

SAP or Similar ERP System

Tools

SAP

Microsoft Excel

Job description

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At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All. We are proud to be a Top 10 player in the European Consumer Self-Care market and the largest U.S. store brand provider of over the counter and infant formula. Dedicated to providing The Best Self-Care for Everyone, we are the people behind the brands you trust. We are Opill, Compeed, Solpadeine, NiQuitin, ACO, and many more. We Are Perrigo. We are committed to enhancing the wellbeing of our colleagues and consumers alike. We pride ourselves on fostering an inclusive, collaborative culture where each person can experience a sense of belonging.

Join us on our One Perrigo journey as we evolve to win in self-care.

Description Overview

In this role you will be responsible for the processing of sales orders, for UK, EU and International Markets .

You will also resolve customer queries and claims to support the end to end orders to cash process.

Scope of the Role

• Provide customer support, administers customer service processes and liaise within the Company on behalf of the customer.
• Receive and process customer orders by EDI
• Respond to inquiries and/or complaints covering items or products ordered.
• Provide customers with accurate delivery dates and liaise with the Customer Supply Planners and Planning team to ensure SAP delivery dates are aligned with availability
• Research using available information and resources to resolve customer issues, if necessary, redirect issues to appropriate resources and or escalate issues requiring urgent attention.
• Serve as a point person for coordination of customer service plans.

Experience Required

• 1+ years Customer Service experience (in a highly regulated business – an advantage)
• Strong written and verbal communication skills
• Skills in Microsoft applications to medium level (pivots & lookups an advantage)
• Experience of SAP or similar ERP system
• Be able to manage own workload to reflect the expected demand trends of the customer
  

Benefits
We believe our people are our greatest asset. Alongside competitive compensation, we offer benefits tailored to supporting you and your family, as well as career development opportunities to ensure you feel valued and supported, both professionally and personally.

Find out more aboutTotal Rewardsat Perrigo.

Hybrid Working Approach
We love our offices and the setting they provide for in-person collaboration and celebration. But we also appreciate the opportunity to work remotely can energise you too, so we promote flexibility with the ability to work two days a week from home in many roles.

We are proud to be included in the Forbes list of "America's Best Employers by State 2024". Find out morehere

Applicants please note:To apply to this position please click the APPLY button at the bottom of the application.(The SAVE button will only save your profile information but not submit an application for this open position.)Thank you.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law. #weareperrigo