Customer Service Advisor

Elis; Andover; On-site; GBP 25,000; Full time

Job summary

Join a leading multi-service provider as a Customer Service Administrator in Andover. You'll be the friendly voice for our UK sites, managing customer queries and complaints while working in a supportive team environment. This role offers approximately £25,000 yearly, 29 days of holiday, and opportunities for personal development.

Benefits

29 Days Holiday

Employee Assistance Programme

Supportive work environment

Qualifications

• Previous experience in a customer service role.
• Ability to multitask and prioritize effectively.

Responsibilities

• Managing and following up on customer queries.
• Supporting on an internal service inbox.
• Dealing with customer complaints.

Skills

Communication

Problem Solving

Empathy

Time Management

Tools

MS Office

Job description

About a career with Elis

Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people!

Are you a people person with a passion for helping others? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you!

We're looking for a dedicated and enthusiastic Customer Service Administrator to be the friendly voice and helpful hand to our UK sites. This is a fantastic opportunity to work with a friendly and supportive team and make a real impact in Elis.

Your Mission at Elis

• Managing and follow up on customer queries and questions.
• Supporting on an internal service inbox
• Dealing with customer complaints and complaint resolution.
• Uploading Information into Customer Portals.
• Co-ordination and support Account Managers.
• Working closely with key stakeholders including local and regional management teams.
• Participate in and support continuous improvement projects/workstreams.
• Reactive renegotiation of accounts.

What will make you stand out?

• Previous experience in a customer service role
• Excellent communication and problem-solving skills
• Empathy, patience, and a passion for customer satisfaction
• Ability to multitask, prioritize, and manage time effectively
• Proficiency with computers (MS Office)

What's on offer?

• 29 Days Holiday
• Employee Assistance Programme

• Salary of Circa £25,000.00
• Supportive work environment with plenty of development opportunities
• Holidays of 29 days including bank holidays

Interested?
Then apply online! Your contact person:

Claudia Cronin
HR & Talent Resourcing Manager
Tel: