Customer Service Advisor

Allscreens Nationwide Ltd; Altofts; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Gym membership

Holiday entitlement - 33 days

Wagestream pay

Life Assurance

Employer pension 4%

Simply Health

EAP services

Cycle to Work

MyRewards access

Job summary

Movianto UK is seeking a Customer Service Advisor to join the team in Normanton, supporting NHS Supply Chain. The role handles customer queries by phone and email, ensuring timely order confirmation and delivery coordination.

Working Monday to Friday, 10:00-18:00, you will help resolve issues quickly to support patient care. The position offers benefits including discounted gym memberships, generous leave, pension contributions, and access to health services.

Qualifications

• Strong verbal and written communication skills.
• Professional telephone manner and courteous conduct.
• Competence with Microsoft Office and general computer use.
• Ability to work under pressure and meet deadlines.
• Excellent organisational skills and attention to detail.

Responsibilities

• Handle customer and client queries via telephone and email.
• Investigate and resolve issues such as order confirmations, delivery ETAs and late deliveries.
• Manage order amendments, backorders and cancellations.
• Liaise with Transport and Suppliers to identify corrective actions.
• Record and process collections, ensuring clear client communication.
• Log incidents in line with procedures and maintain accurate records.

Skills

Verbal communication

Written communication

Microsoft Office

Organisation

Attention to detail

Work under pressure

Team player

Job description

Are you a Customer Service Advisor looking for a new opportunity? Do you want to make a real impact in healthcare? We're looking for a Customer Service Advisor to join our team in

Normanton, supporting the NHS Supply Chain.

You will be working Monday to Friday 10:00 - 18:00 (37.5 hours per week) on an annual salary of £26,855.96 per annum.

• Discounted gym memberships
• 33 days annual leave (including bank holidays)
• Flexible pay through Wagestream
• Life Assurance
• Up to 4% Employer Pension Contribution
• Access to Simply Health
• 24/7 GP, physiotherapy and counselling through our EAP service
• Cycle to Work scheme
• Access to MyRewards, a benefits platform

Who we are

Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.

Purpose of the role

As a Customer Service Advisor, you will be the first point of contact for NHS Supply Chain customers, handling queries via telephone and email. Whether confirming orders, investigating delivery issues, or collaborating with internal teams, you'll play a key role in ensuring a seamless and efficient service. Your ability to resolve issues quickly and accurately will directly impact patient care by preventing service delays or failures.

How you will make an impact as a Customer Service Advisor at Movianto:

• Handling customer and client queries via telephone and email
• Investigating and resolving queries such as:
• Confirming orders
• Delivery ETAs and late deliveries
• Order cancellations, amendments, and backorders
• Collections and delivery discrepancies
• Liaising with Transport and Suppliers to identify preventative and corrective actions
• Recording and processing collections, ensuring seamless communication with clients
• Logging and managing client/customer incidents in line with procedures
• Maintaining accurate records and working towards key performance targets
• Participating in process improvement projects and internal/external calls
• Ensuring all company quality procedures are followed at all times
• Providing flexibility to support other areas of the business as required

What it will take to thrive as a Customer Service Advisor at Movianto:

• Strong verbal and written communication skills
• Professional and courteous telephone manner
• Competent in Microsoft Office and general computer skills
• Ability to work under pressure and meet deadlines
• A team player with excellent organisational skills
• Strong attention to detail with accurate data entry skills

For more information or if you have any questions you can email - recruitment.uk @ movianto.com.

Delivering healthcare across the nation -

Movianto UK

Movianto / Yusen Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is operational in. Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of the job definition. Movianto / Yusen Group seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Movianto / Yusen Group apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Movianto / Yusen Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or other relevant opportunities at Movianto / Yusen Group.