Customer Service Adviser - JPS

STARK Group; Swindon; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Staff discount

Pension

Life Assurance

WorkPerks discounts

Aviva Digicare+

Cycle to Work

Refer a Friend

Wellbeing Centre

Job summary

STARK Group in Swindon is seeking a Customer Service Advisor to handle customer interactions, process orders, and manage deliveries. The role emphasizes delivering excellent service and building strong relationships with customers in a fast-paced environment.

The ideal candidate will have experience in customer-facing roles, a positive attitude, and a willingness to learn. A full UK driving licence with van entitlement and the ability to perform manual tasks safely are essential.

Qualifications

• Previous industry experience preferred but not essential.
• Experience in a customer facing environment.
• Passion for working with people.
• A positive can-do attitude.

Responsibilities

• Get to know our product lines and services to maximise customer interactions.
• Develop great relationships with new and existing customers (face to face and over the phone).
• Use in-house systems to process orders, organise delivery times and update customers.
• Keep the branch and yard tidy to make a great first impression.

Skills

Customer service

Communication

Teamwork

Positive attitude

Job description

We have an exciting opportunity for a Customer Service Advisor in our thriving Swindon (SN2 8YR).

Jewson Partnership Solutions (JPS), who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt for a Customer Service Advisor who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays)

The role involves regular manual handling and driving duties and therefore requires a full UK driving licence with entitlement to drive a 3.5-tonne van, along with the ability to carry out physical tasks safely.

Note: This is a FTC until April 2027

What You’ll Be Doing

• Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values

• Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible

• Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey

• Keep the branch and yard looking clean and tidy, to make a great first impression on our customers

• Maintain stock levels, carrying out regular stock counts

• Work with colleagues to suggest opportunities for improvement

What We’re Looking For

Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.

Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics

Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.

Pride - You take pride in your work and are dedicated to producing top‑notch results.

What’s in it for you?

• Retirement Savings Plan (Pension) – with Legal & General

• Life Assurance - From your first day of employment with us you are automatically covered for a lump‑sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

• WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway

• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)

• Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover

• Employee Discount

• Refer a Friend scheme

• Wellbeing Centre via WorkPerks

• New Reward and Recognition programme – launching soon!

Required Skills and Experience

• Previous industry experience preferred but not essential

• Experience in a customer facing environment

• Passion for working with people

• A positive can‑do attitude

About us

At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top‑quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you.