Customer Service Adviser - Homes

JR United Kingdom; Ashington; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a Customer Service Adviser to join their Homes team in Ashington. This role is pivotal in ensuring tenants receive exceptional service, handling inquiries, and scheduling repairs. Ideal candidates will possess strong communication and organizational skills, thriving in a fast-paced environment. The organization is committed to community regeneration and offers competitive salary packages alongside professional development opportunities. If you are passionate about delivering excellent service and want to make a difference, this is the perfect opportunity for you.

Benefits

Professional Development Opportunities

Competitive Salary Packages

Inclusive Work Environment

Qualifications

• Experience in customer service or tenant liaison roles is preferred.
• Excellent communication and organizational skills.

Responsibilities

• Respond to tenant inquiries promptly and professionally.
• Coordinate and schedule repairs with tenants and contractors.
• Manage administration related to tenancies, including documentation.

Skills

Customer Service

Communication Skills

Organizational Skills

Job description

Below is a refined version of the job description, focusing on clarity, structure, and removal of redundant content:

Job Title: Customer Service Adviser

Client: Advance Northumberland

Location: Ashington, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Overview

As a Customer Service Adviser within the Homes team, you will be the first point of contact for tenants, handling inquiries via phone and email, scheduling repairs, and maintaining accurate records. You will contribute to delivering excellent tenant service and support the organization’s broader goals of community regeneration and economic development.

Key Responsibilities

1. Respond to tenant inquiries promptly and professionally.
2. Coordinate and schedule repairs with tenants and contractors.
3. Manage administration related to tenancies, including documentation and data entry.
4. Prepare regular reports on customer satisfaction, call volumes, and KPIs.
5. Ensure all records comply with data protection standards.
6. Provide cover for team members during holidays or absences.

Candidate Profile

Ideal candidates are confident communicators capable of managing high volumes of work with professionalism. Part-time applications are welcome; please specify preferred working hours.

Minimum Requirements

• Experience in customer service or tenant liaison roles is preferred.
• Excellent communication and organizational skills.
• Ability to work collaboratively within a team.

Additional Information

Advance Northumberland values diversity and is committed to creating an inclusive environment. We offer competitive salary packages, benefits, and opportunities for professional development.