Customer Service Advisor - Mortgages & Loans |S1| Homes Direct Servicing

Job Description:

Customer Service Advisor - Mortgages & Loans | S1 | Homes Direct Servicing

Country: United Kingdom

Join our community.

If you are passionate about customer service and want to build a career doing what you love, we’d like to hear from you.

We’re hiring full-time Customer Service Advisors in our Homes Direct Servicing team in Thornaby with a starting package of £X, which includes a base salary of £X, additional benefits, and a discretionary performance bonus.

Enjoy hybrid working and a collaborative office environment.

In this role, you’ll bring energy and warmth to customer interactions, assisting with mortgage and loan queries, supporting digital engagement, and ensuring safety and compliance.

Responsibilities:

• Handle customer and third-party mortgage or loan queries via phone and live chat.
• Promote digital channels for customer interaction.
• Identify vulnerabilities and detect potential fraud.
• Accurately gather information to resolve queries at first contact.

Requirements:

• Excellent verbal and written communication skills.
• Strong computer and numeracy skills, able to navigate multiple systems.
• Passion for delivering outstanding customer service.
• Legal right to work in the UK.

Preferred:

• Attention to detail and adherence to policies and standards.
• Ability to work in a fast-paced environment and adapt to change.

Additional Information:

Full-time roles, Monday-Friday and Saturdays with time off in lieu. Training provided on-site for several weeks, with options for flexible and remote working after training. Role based in Teesside with at least two days per month in the office. Free on-site parking available.

Inclusion & Benefits:

We value diversity and support all colleagues to succeed. Our benefits include a competitive salary, holiday entitlement, bonus, healthcare, pension contributions, charitable giving, share plans, and employee discounts.

Right to Work:

Applicants must have the legal right to work in the UK. Visa or work permit status will be considered, but lack of right to work will disqualify an application.