Customer Service Adviser

Connells Group; Milton Keynes; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Pension

Job summary

Connells Group in Milton Keynes is seeking a Customer Services representative to contact our Lifetime customers and arrange their mortgage review appointments, the first step in our service journey.

You will work closely with Mortgage Advisers, learning the mortgage journey and terminology, with training and support toward mortgage advice qualifications. This is a telephone-based role requiring clear communication, organisation, and a strong sales/service track record.

Qualifications

• 12 months experience in telephone-based customer service or sales.
• Excellent interpersonal and communication skills.
• Able to explain complex information clearly.
• Proven track record in sales and customer service.

Responsibilities

• Re-engaging and preparing Lifetime customers for their mortgage review appointment with Mortgage Advisers.
• Delivering high level of customer service and professionalism to mortgage customers.
• Maintaining strong working relationships with Mortgage Adviser teams.
• Helping customers with mortgage-related enquiries as you develop.
• Fulfilling all role-based learning and development objectives.

Skills

Customer service

Sales experience

Telephone-based

Communication

Organised

Tools

Microsoft Office

Job description

Connells Group is the largest and most successful estate agency network in the UK. Our Customer Services roles in Milton Keynes provide are dedicated to supporting our "lifetime service". Your role involves contacting our customers and arranging their mortgage review appointments is the critical first step in our service proposition and it provides successful applicants with a great foundation for a career in mortgage and financial services. You will come to understand the mortgage journey and mortgage terminology, and you will work closely with our Mortgage Advisers. If it is your ambition and you prove capable, you will receive training and support towards mortgage advice qualifications to help you develop your career with us. All our roles are telephone based so you will be articulate and engaging. As the learning opportunities are vast and the pace rapid, you will be highly motivated, extremely disciplined, well organised and detail focused. You will already have good experience and a strong track record in customer sales and service and demonstrate a positive and highly professional manner. Some mortgage industry experience is preferable but not essential. Your desire to excel while delivering a first-class customer experience is most important of all. Main Purpose of Job:

• Re-engaging and preparing our Lifetime customers for their mortgage review appointment with our Mortgage Advisers.
• Delivering the highest level of customer service and professionalism to our mortgage customers, taking ownership of their appointment and application journey.
• Maintaining strong and effective working relationships with our Mortgage Adviser teams.
• Helping customers with mortgage related enquiries as you develop.
• Fulfilling all role-based learning and development objectives.
• Target: Minimum of 12 Months experience in telephone-based customer service or sales environment desirable.
• Rewards: Competitive basic salary with a realistic OTE £28,000 - £30,000 Role Progression: Opportunities to join our Mortgage Academy subject to in-role performance and application. Sponsorship for CF1 & CF6 or CeMAP equivalent professional qualifications necessary to become a Mortgage Adviser
• Working Hours: Monday to Friday 9am - 5:30pm.
• Excellent interpersonal skills, with outstanding communication and listening skills, with the ability to explain complex information in a clear and simple way.
• Able to accurately record and assess information in live contact environments.
• You will be highly accurate, numerate and literate. A competent Microsoft Office user, including Excel, Word and Outlook, and be able to quickly adapt to new software packages and online processes.
• You will possess a proven track record in sales and customer service and have the personal determination to meet and exceed all standards and expectation set.
• Permanent Full Time Role.
• Extensive induction coupled with an ongoing training, support and development program.
• 25 days paid holiday plus Bank Holidays.
• Unrivalled opportunities for progression, promotion and personal development in an expanding business.
• Contributory workplace pension.
• Generous Staff referral bonus scheme.
• Death in service cover.
• Based in modern air-conditioned offices in Milton Keynes with free onsite parking.
• 24 Hour Wellbeing Employee Assistance programme