Customer Service Administrator - Inverness

GAP Group Ltd; Inverness; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player in lifting services is seeking a Customer Service Administrator to join their dynamic team. This role is pivotal for building strong customer relationships and ensuring their hire needs are met efficiently. You will thrive in a fast-paced environment, handling administration tasks and interacting with sales teams to deliver tailored solutions. With a commitment to employee development and a range of benefits including competitive salary and pension schemes, this opportunity offers a fantastic platform for growth and career progression. If you have a passion for customer service and a drive to learn, this could be the perfect fit for you.

Benefits

Profit Share

Loyalty Holidays

Employer Contributory Pension Scheme

Life Assurance

Employee Welfare Fund

Health & Wellness Programs

Up to 25 Days Annual Leave

Qualifications

• Experience in a fast-paced customer service or administration role.
• Strong attention to detail and effective communication skills.

Responsibilities

• Manage hire desk administration and resolve customer queries.
• Ensure stock levels meet customer demand and maximize sales.

Skills

Customer Service Experience

Organizational Skills

Communication Skills

IT Skills (MS Office)

Tools

MS Office (Outlook, Excel)

Job description

Please ensure you complete a short application directly via the GAP Group Website

Our team is the best in the industry - is it time for you to join us?

The Role:

Our Lifting Services Division provides a range of specialist lifting equipment and provides bespoke installations hire and sales functions for a variety of customers, from small independent to large National accounts.

As the first point of contact at our depots, the Customer Service Administrator plays a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them.

This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for the Customer Service Administrator will include:

• Processing all hire desk administration including customer and supplier queries
• Managing a variety of small and national account orders in a fast-paced environment
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Interacting with sales and workshop teams to deliver bespoke lifting solutions to our customers
• Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

• Previous experience working within a fast paced customer service or administration role however full training will be provided
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a lifting hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

About GAP Group

GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme.
• Employer Contributory Pension Scheme.
• Life Assurance.
• Up to 25 days annual leave plus public holidays.
• The option to buy up to 5 days additional leave.
• Employee Welfare Fund (company funded social events).
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jabs).

So what next?

If you think you fit the profile we would love to hear from you!

To apply, all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER