Customer Service Manager

TN United Kingdom; Inverness; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Manager to enhance client engagement in Inverness. This role involves managing a diverse portfolio, ensuring exceptional customer experiences, and contributing to a culture of excellence. With a focus on building relationships and effective communication, the successful candidate will thrive in a supportive environment that values teamwork and personal development. Enjoy a competitive salary, generous perks, and the opportunity to make a real impact in a growing organization. If you are passionate about customer service and ready for a rewarding challenge, this position is perfect for you.

Benefits

Company pension

Fully paid staff lunch once a month

Kitchen stocked with essentials

Free sanitary products

Extra 15 minutes for lunch when it’s warm & sunny

Complimentary birthday off every year

Employee loan scheme

Annual profit sharing bonus

All expenses paid annual Summer & Christmas nights out

Group challenges with prizes

Qualifications

• Minimum 2 years in customer service, preferably in a call center.
• Experience with CRM systems is a plus but not essential.

Responsibilities

• Manage customer relationships and ensure best-in-class service.
• Conduct regular property visits and oversee insurance claims.

Skills

Customer Service

Teamwork

Target Orientation

Pressure Management

CRM System

UK Driving License

Job description

First Military Recruitment is working in partnership with our reputable client who is seeking a Customer Service Manager to join their team in Inverness.

Reporting to an Associate Director, the successful individual will be responsible for managing a complex and technical portfolio of customers and clients, delivering best-in-class customer service, and contributing to my client’s customer excellence charter.

Duties and Responsibilities:

Customer experience & engagement:

• Building and maintaining relationships with both customers and contractors.
• Responsible for creating and distributing regular customer communications.
• Conduct regular owners’ meetings, in both individual and group settings.
• Plan, attend and manage evening AGM’s for portfolio sites.

Job vacancies:

• Responsible for instructing and monitoring both reactive and proactive repairs.
• Manage and co-ordinate customer insurance claims process.
• Conduct regular property visits.

Skills and Qualifications:

• Minimum 2 years – Customer Service background (Call Centre background advantageous).
• Previous experience in a customer service-based role.
• Ability to work well as part of a team.
• Ability to work to targets.
• Works well under pressure.
• Previous experience using a CRM based system is preferable, but not essential.
• Full, clean UK Driving License.

In return our client offers:

• A competitive salary DOE.
• Company pension.
• Working Hours: 35 hour week – Monday to Friday, with a 4pm finish on a Friday!
• The opportunity to contribute to a growing organisation, providing both personal and career development opportunities.
• Fully paid staff lunch once a month.
• Kitchen stocked with essentials.
• Free sanitary products.
• x3 hour back vouchers per year.
• Extra 15 minutes for lunch when it’s warm & sunny.
• Complimentary birthday off every year.
• Employee loan scheme.
• Annual profit sharing bonus.
• All expenses paid annual Summer & Christmas nights out.
• Additional complimentary festive leave.
• Group challenges with prizes up for grabs!

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.