Customer Service Administrator/Coordinator

TN United Kingdom; Basingstoke; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Coordinator to join their team in the thriving property sector. This full-time role requires excellent customer service skills, strong organizational abilities, and a knack for problem-solving. You will be responsible for coordinating the day-to-day activities of Customer Service Operatives, ensuring customer satisfaction through effective communication and relationship management. With the potential for hybrid working and a supportive environment, this position offers a fantastic opportunity to make a meaningful impact in a well-respected company. If you have a passion for customer service and the property industry, this role is perfect for you.

Benefits

Income Protection

Life Assurance (3x annual salary)

Bupa Single Membership

25 days holiday plus bank holidays

Free Parking on site

Qualifications

• Experience in customer service and problem-solving in housing or property.
• Strong IT and communication skills are essential.

Responsibilities

• Coordinate the scheduling of Customer Service Operatives’ workload.
• Deliver high standards of customer service via phone and email.
• Manage relationships with customers and contractors effectively.

Skills

Customer Service Skills

Problem Solving

Organizational Skills

Communication Skills

Attention to Detail

IT Skills

Education

Driving License

Experience in Building or Property Industry

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Customer Service Administrator/Coordinator, Basingstoke

col-narrow-left

Client:

White Knight Recruitment

Location:

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

5045ac660041

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

col-wide

Job Description:

Customer Service Coordinator – Housing
Tadley
£30,000 + bonus

1to1 Group have a fantastic position to join a well-established property company near Basingstoke as a Customer Service Coordinator in the new build property sector.

The role of Customer Service Coordinator requires great customer service skills, good organisation and the ability to problem solve. Experience of working in the housing, development, maintenance or similar industry delivering a customer led service would be preferred.

The role is full time, 09.00 – 17.30 Monday to Friday, and there is the potential for hybrid working. The office location is remote so driving is necessary.

Day to day responsibilities:

·Responsible for the day-to-day scheduling of the Customer Service Operatives’ work-load, and coordination of the administrative tasks
·Making courtesy calls in line with the customer journey
·Stock control for Customer Service Operatives van
·Accurately diagnose defects; prioritise repairs and make appointments for customers for works to be completed
·Log all contact with customers ensuring the data is accurate and up to date
·Liaise between customers and contractors to ensure that information is shared appropriately and accurately
·Deliver all services within the guidance of data protection legislation
·Deliver a high standard of customer service to all customers, through a range of different formats, including phone and email
·Establish the nature of defects through intelligent questioning, determining works required and arranging inspections for more complex works
·Manage relationships with customers, contractors and colleagues, ensuring customers are always kept informed
·Allocate jobs to the appropriate contractor via internal system, to ensure that it can be re-solved effectively to meet repair priority targets
·Ensure all costs are managed through the correct process and registered in line with procedures

Required experience, attributes and qualifications:

·Ability to build rapport with customers, colleagues and sub-contractors
·Excellent IT, written and verbal communication skills
·Ability to work to deadlines under pressure
·Proficient in Microsoft Office
·Strong attention to detail needed
·Previous experience in the building or property industry preferred
·Must have driving licence

Benefits:

·Income Protection
·Life Assurance 3 x annual salary
·Bupa Single membership
·25 days holiday plus bank holidays
·Free Parking on site


1to1 Group is one of the leading recruitment agencies for jobs in Hampshire for permanent, temporary and contract recruitment solutions. Due to the high volume of applications we’re receiving, if you do not hear from a consultant within 5 days, unfortunately your application has been unsuccessful on this occasion. In the meantime, please keep an eye on www.1to1group.co.uk for any other potential vacancies.

1to1com