Customer service administrator / advisor

Acis Group Limited; Gainsborough CP; Presencial; GBP 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual leave 25 days

Pension up to 10%

Training funded

Volunteer day

Paycare health benefits

Perkz discount

Employee recognition

Long service awards

Cycle to work

EAP confidential support

Professional membership

Descripción de la vacante

Acis Group Limited is seeking a Customer Service Administrator/Advisor to be the friendly, confident voice for our customers. You’ll handle calls, digital messages and in-person visits, resolving enquiries and ensuring first-time-right outcomes with empathy and a professional manner.

In this fast-paced role you’ll use a CRM system, work as part of a supportive team, and adapt to changing needs. A strong numeracy and literacy background helps you deliver excellent service in line with Acis’ aims

Formación

• Experience in a fast-paced, customer-focused office environment handling enquiries via phone, digital channels, social media and face-to-face.
• Strong IT skills with experience using a customer relationship management system.
• Customer-focused with experience resolving complaints.
• Able to work effectively as part of a team and adapt to flexible hours.
• Empathetic, non-judgemental communication with diverse customers.
• Resilience in a social housing context and ability to handle challenging situations.

Responsabilidades

• Answer calls and respond via digital channels with a friendly, confident approach.
• Welcome visitors and manage enquiries in person.
• Resolve complex enquiries and strive for first-time-right outcomes.
• Collaborate with colleagues to provide excellent service and support.

Conocimientos

Customer service

Communication

IT skills

CRM experience

Teamwork

Empathy

Flexibility

Resilience

Educación

Numeracy and literacy

Herramientas

CRM software

Descripción del empleo

Customer service administrator / advisor

Step into a role where you’ll be the friendly, confident voice our customers rely on. As a Customer Service Advisor/Administrator, you’ll bring energy and personality to every interaction—whether you’re answering calls, responding through digital channels, welcoming visitors or resolving complex enquiries. If you thrive in a fast‑paced environment, love helping people and take pride in getting things right first time, this is your chance to make a real difference in the lives of our customers.

Some of the experience/skills we need to consider you:

• Good standard of education, with strong numeracy and literacy
• Experience of working in a fast paced, customer focussed office environment dealing with enquiries via the telephone, digital methods, social media and face to face
• Strong IT skills with experience of utilising a customer relationship management system
• Customer focussed and experience of resolving complaints
• Ability to work effectively as part of a team
• Able to portray a positive professional image and have empathy with Acis’ aims and values
• Have a nonjudgmental, approachable and calm approach to communicating with our diverse and vulnerable customers
• Ability to be flexible with working hours to meet the needs of the business.
• Resilience. Working in social housing is a challenging but rewarding career, you’ll be helping to bring real change to our customer’s lives.

What will make you stand out from the crowd:

• Proactive in seeking results
• Able to make quick and logical decisions in line with current policies and information available
• Knowledge of providing customer support via social media and digitally.
• Experience of repairs diagnosis
• You’ll be adept at change, having got hands on experience living and breathing new ways of working and knowing how to bring your colleagues along for the experience and do what is right for your customers.

Being part of the Acis team, you’ll get:

• Generous holiday entitlement – 25 days annual leave rising by 1 per year to a max of 30 plus bank holidays
• Pension contributions up to 10%
• The opportunity to undertake professional training, funded by us.
• One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
• Staff benefits with Paycare – A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
• Benefits with Acis Perkz – a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
• Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
• Long service awards for our loyal employees
• Cycle to work scheme
• Employee Assistance Programme to give you confidential advice and support, when you need it
• Professional membership subscription to support your continuous professional development
• Death in service benefit as part of our pension scheme

Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we’re happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need