Customer Service Administrator – 6383

First Base Employment; Cheltenham; On-site; GBP 30,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen detailorientierten Customer Service Administrator, der die Verkaufsoperationen unterstützt und einen reibungslosen Bestellmanagementprozess gewährleistet. In dieser Rolle sind Sie die Schnittstelle zwischen Kunden und internen Teams, wobei Ihre Kommunikationsfähigkeit und Ihr Organisationstalent entscheidend sind. Sie werden für die Verwaltung von Kundenbestellungen, die Koordination von Lieferungen und die Unterstützung bei der Rechnungsstellung verantwortlich sein. Wenn Sie in einem dynamischen Umfeld arbeiten möchten, in dem Ihre Beiträge geschätzt werden, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung in der Kundenbetreuung oder Auftragsbearbeitung.
• Starke organisatorische Fähigkeiten und Detailgenauigkeit.

Responsibilities

• Verwaltung und Bearbeitung von Kundenbestellungen.
• Koordination mit internen Teams zur Nachverfolgung des Bestellfortschritts.
• Bereitstellung regelmäßiger Updates an Kunden.

Skills

Kundenservice Erfahrung

Organisationsfähigkeiten

Kommunikationsfähigkeiten

Microsoft Excel

Microsoft Outlook

Proaktive Problemlösungsfähigkeiten

Tools

Microsoft Office

Job description

Customer Service Administrator
Location: Cheltenham
Salary: £30,000 – £35,000

Job Description

Our client is seeking a detail-oriented and proactive Customer Service Administrator to support their sales operations and ensure a seamless order management process from start to finish. In this role, you will act as the link between customers, internal teams and partners, ensuring the accuracy of order data, coordination of shipments and smooth processing of invoices. Your ability to manage information and communicate effectively will be key to delivering an outstanding customer experience.

Key Responsibilities of a Customer Service Administrator

• Manage and process customer orders, ensuring all necessary information is collected and correctly entered

• Coordinate with internal teams to follow up on order progress, shipping and delivery timelines

• Maintain accurate and up-to-date customer and order information in the company’s systems

• Provide regular updates to customers and act as a point of contact for inquiries related to their orders

• Support invoicing activities and assist with documentation and reporting when needed

• Contribute to continuous improvement efforts aimed at streamlining processes and enhancing customer satisfaction

Key Skills and Qualifications of a Customer Service Administrator

• Previous experience in a customer service, order processing or sales support role

• Strong organisational skills with excellent attention to detail

• Confident communicator with the ability to liaise professionally with internal and external stakeholders

• Proficient in using Microsoft Office, particularly Excel and Outlook

• Comfortable working in a fast-paced environment with shifting priorities

• A proactive and problem-solving mindset with a willingness to learn

• Experience within the manufacturing or engineering sector is advantageous

To be considered for this role, please email your CV to [e-mail] or call Katie on 01453 755330.

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First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates across the Commercial, Industrial and Engineering sectors.