Customer Service Administrator

Castle Employment Agency Ltd; York; On-site; GBP 24,000 - 25,000; Full time

Job summary

A leading company in York seeks a Customer Service Administrator to join their accounts team. This role involves resolving customer queries, managing accounts, and providing excellent service. Ideal for someone with strong communication skills and a proactive attitude. Full training provided.

Qualifications

• Experience in a busy admin or accounts environment is ideal.

Responsibilities

• Resolve account queries and build relationships with customers.
• Monitor payments due and follow up on overdue balances.
• Manage a busy shared email inbox and respond in a timely manner.

Skills

Communication

Organisation

Customer Service

Job description

We are looking for a people-focused individual with a flair for organisation and communication to join a busy office in Clifton Moor as a Customer Service Administrator.

This role sits within an established accounts team but is all about delivering top-notch service to customers and colleagues in other branches.

You'll be the first point of contact for queries and play a key part in keeping things running smoothly behind the scenes.

Some of the Customer Service Administrator duties are:

• Speaking with customers by phone and email to resolve account queries and build great relationships
• Providing copies of invoices and account statements when requested
• Helping set up new customer accounts or updating account details
• Monitoring payments due and helping to follow up any overdue balances with customers
• Working closely with store managers and account managers to resolve any issues
• Managing a busy shared email inbox and responding in a timely manner
• Supporting the wider team with general admin and cover where needed

We’re looking for a proactive person who enjoys speaking with people and is confident on the phone. Experience in a busy admin or accounts environment is ideal, but full training will be given. Most importantly, you’ll be someone who takes pride in great service and enjoys being part of a close-knit team.

This will be working Monday to Friday 9am-5pm earning a salary of £24,000-£25,000.

If you're looking for a role where you can use your admin skills while making a real difference to the customer experience, we’d love to hear from you!