Customer Service Administrator

Castelan Group; Weston-super-Mare; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

Leave entitlement 23 days + BH

Employee discounts

Christmas party

24/7 GP access

MHFA onsite

Free on-site parking

Commuting near Weston Station

Job summary

Castelan Group in Weston-Super-Mare is seeking a Customer Service Administrator to join our friendly Contact Centre. You will be the first point of contact for customers, handling genuine enquiries with calm professionalism, and providing support throughout the claims journey.

There is no cold calling or sales targets; full training is provided. The role offers a Monday to Friday schedule, benefits include pension, 23 days + bank holidays, and free on-site parking.

Qualifications

• No cold calling or sales targets.
• Full training provided.
• Positive attitude and a passion for helping people.
• Great communication skills.

Responsibilities

• Answer incoming customer calls and provide a professional, helpful service.
• Support customers at the beginning of their claims journey.
• Arrange appointments with our nationwide network of technicians.
• Update customer records and complete administrative tasks accurately.
• Work closely with colleagues across the Claims Department.
• Help ensure every customer interaction is efficient, positive, and reassuring.

Skills

Customer service

Communication

Organisational skills

Job description

• Starting salary of £25,610.64, increasing to £26,000 following successful completion of probation.
• Working hours Monday to Friday 9.00 to 17:30 - no weekend working!
• We offer 23 days' annual leave plus bank holidays. Your annual leave entitlement will increase by 1 day after 2 years' service, continuing to grow with length of service up to a maximum of 28 days.
• Company pension scheme.
• Discounts with leading retailers, cinemas, and national brands.
• Employee recognition schemes and celebratory events such the office Christmas Party!
• Staff socials, and charity fundraising activities such as the annual Three Peaks Challenge
• Career development and progression opportunities.
• 24/7 GP access for you and members of your household.
• Wellbeing initiatives and MHFA onsite
• Free on-site parking (where available).
• Convenient commuting - next to Weston Train Station

Start a Career Where Great Service Makes a Real Difference

At Castelan, we help customers when they need support most, providing reassurance, guidance, and solutions every day. We're looking for a Customer Service Administrator to join our friendly Contact Centre team and play a key role in delivering the exceptional service we're known for.

With no cold calling or sales targets, you'll focus on supporting customers with genuine enquiries. Full training is provided, so all you need is a positive attitude, great communication skills, and a passion for helping people.

Working Monday to Friday in a supportive team environment, you'll enjoy a varied role where no two days are the same, and every conversation makes a difference.

Location

Based in our Head office location of Weston-Super-Mare, you will work within a fast-paced working environment, as the first point of contact for our valued customer base. If you're friendly, organised, eager to learn, and motivated by success, this is your opportunity to grow your skills and thrive in a supportive team environment.

What You'll Be Doing

No two days are the same. You can expect to:

• Answer incoming customer calls and provide a professional, helpful service.
• Support customers at the beginning of their claims journey.
• Arrange appointments with our nationwide network of technicians.
• Update customer records and complete administrative tasks accurately.
• Work closely with colleagues across the Claims Department.
• Help ensure every customer interaction is efficient, positive, and reassuring.

For the Job description about the position, please visit: https://jobdescriptions.castelangroup.com/

Why Join Castelan?

At Castelan, we're passionate about delivering exceptional customer experiences, and that starts with our people. We're a growing, award-winning business that works with leading retailers, insurers, and manufacturers across the UK. While we're proud of our reputation in the industry, what really sets us apart is our culture.We believe in recognising talent, celebrating success, and creating opportunities for people to develop their careers. Whether you are joining us with years of experience or looking for your next challenge, you'll be supported by a team that values collaboration, continuous improvement, and putting customers first. If you are looking for more than just a job and want to be part of a business where your contribution genuinely matters, Castelan could be the perfect place for you.

Ready to Join Us?

At Castelan, we believe great people make great businesses. If you're ready to join a company that values your ideas, invests in your development, and celebrates your success, we'd love to welcome you to our team.

Unfortunately, we are unable to offer visa sponsorship for this role.