Customer Service Administrator

Castelan; North Weston; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Company pension scheme

23 days' annual leave + bank holidays

Discounts with leading retailers and 3

Employee recognition schemes & celebr…

Job summary

Castelan is recruiting a Customer Service Administrator to join our Weston-super-Mare head office in the UK. This role focuses on supporting customers with genuine enquiries and coordinating with our nationwide technician network. There is full training and a supportive team environment.

Working Monday to Friday, you will engage with customers, update records, and contribute to a positive, reassuring service experience across the claims journey.

Qualifications

• No cold calling or sales targets.
• Full training provided.
• Excellent communication and a passion for helping people.

Responsibilities

• Answer incoming customer calls with a professional, friendly approach.
• Support customers at the start of their claims journey.
• Arrange appointments with our nationwide network of technicians.
• Update customer records and complete administrative tasks accurately.
• Work closely with colleagues across the Claims Department.
• Ensure every customer interaction is efficient, positive and reassuring.

Skills

Communication skills

Positive attitude

Customer service

Job description

• Starting salary of £25,610.64, increasing to £26,000 following successful completion of probation.
• Working hours Monday to Friday 9.00 to 17:30 - no weekend working!
• We offer 23 days' annual leave plus bank holidays. Your annual leave entitlement will increase by 1 day after 2 years' service, continuing to grow with length of service up to a maximum of 28 days.
• Company pension scheme.
• Discounts with leading retailers, cinemas, and national brands.
• Employee recognition schemes and celebratory events such the office Christmas Party!
• Staff socials, and charity fundraising activities such as the annual Three Peaks Challenge
• Career development and progression opportunities.
• 24/7 GP access for you and members of your household.
• Wellbeing initiatives and MHFA onsite
• Free on-site parking (where available).
• Convenient commuting - next to Weston Train Station

Start a Career Where Great Service Makes a Real Difference

At Castelan, we help customers when they need support most, providing reassurance, guidance, and solutions every day. We're looking for a Customer Service Administrator to join our friendly Contact Centre team and play a key role in delivering the exceptional service we're known for.

With no cold calling or sales targets, you'll focus on supporting customers with genuine enquiries. Full training is provided, so all you need is a positive attitude, great communication skills, and a passion for helping people.

Working Monday to Friday in a supportive team environment, you'll enjoy a varied role where no two days are the same, and every conversation makes a difference.

Location

Based in our Head office location of Weston-Super-Mare, you will work within a fast-paced working environment, as the first point of contact for our valued customer base. If you're friendly, organised, eager to learn, and motivated by success, this is your opportunity to grow your skills and thrive in a supportive team environment.

What You'll be Doing

No two days are the same. You can expect to:

• Answer incoming customer calls and provide a professional, helpful service.
• Support customers at the beginning of their claims journey.
• Arrange appointments with our nationwide network of technicians.
• Update customer records and complete administrative tasks accurately.
• Work closely with colleagues across the Claims Department.
• Help ensure every customer interaction is efficient, positive, and reassuring.

At Castelan, we're passionate about delivering exceptional customer experiences, and that starts with our people. We're a growing, award-winning business that works with leading retailers, insurers, and manufacturers across the UK. While we're proud of our reputation in the industry, what really sets us apart is our culture.We believe in recognising talent, celebrating success, and creating opportunities for people to develop their careers. Whether you are joining us with years of experience or looking for your next challenge, you'll be supported by a team that values collaboration, continuous improvement, and putting customers first. If you are looking for more than just a job and want to be part of a business where your contribution genuinely matters, Castelan could be the perfect place for you.

Ready to Join Us?

At Castelan, we believe great people make great businesses. If you're ready to join a company that values your ideas, invests in your development, and celebrates your success, we'd love to welcome you to our team.

Please note: Unfortunately, we are unable to offer visa sponsorship for this role.