Customer Service Administrator

Huisartsenpraktijk Nistelrode; Watford; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading service provider is looking for a proactive Customer Service Administrator to join their team in Watford. The successful candidate will coordinate customer interactions and provide support to the Service Desk Manager, ensuring seamless service delivery. Ideal candidates are detail-oriented, possess excellent communication skills, and have experience in customer service or administrative roles.

Qualifications

• Previous experience in an administrative/customer service role.
• Ability to prioritise tasks under pressure and meet deadlines.
• Strong commercial awareness.

Responsibilities

• Act as the central point of communication between clients and departments.
• Schedule and coordinate engineers efficiently throughout the working day.
• Log and manage reactive service calls, ensuring return calls are completed within 48 hours.

Skills

Organisational skills

Time management

Communication skills

Attention to detail

Customer service

CRM systems

Tools

Microsoft Office

Job description

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Location: Office-Based Watford |Full Time: 08:30 17:30 (40 hrs/week)|Salary: £30,000 - £32,000

Are you a proactive and customer-focused administrator looking to take the next step in your career?

Our client, a leading service provider, is seeking aCustomer Service Administratorto join their dynamic Customer Service Department. This is a vital role responsible for ensuring continuity of service and support to a broad client base, coordinating with internal teams to deliver a seamless customer experience.

Role Overview

You will play an integral part in the Scheduling Teamthe first point of contact for all customerssupporting both clients and internal departments. Youll assist the Service Desk Manager by providing key administrative support, ensuring engineers are scheduled effectively and customer requirements are met to the highest standards.

Key Responsibilities

• Act as the central point of communication between clients and departments
• Schedule and coordinate engineers efficiently throughout the working day
• Log and manage reactive service calls, ensuring return calls are completed within 48 hours
• Escalate customer issues promptly and prepare daily escalation reports
• Monitor engineer performance against SLAs and track attendance
• Provide helpdesk support during holiday/sickness cover
• Participate in internal meetings, training, and any relevant company activities
• Ensure all procedures and service standards are consistently met
  
  

Key Skills & Attributes

• Strong organisational and time management skills
• High level of accuracy and attention to detail
• Excellent written and verbal communication skills
• A positive, can-do attitude and flexible approach
• Confident using Microsoft Office (Excel, Word, Outlook)
• Experience using CRM systems
• Ability to work independently and as part of a team
• Willingness to work outside standard hours when required
• Full UK Driving Licence
  
  

Essential Experience

• Previous experience in an administrative/customer service role
• Ability to prioritise tasks under pressure and meet deadlines
• Demonstrated commercial awareness
• Proven ability to follow procedures and instructions accurately
  
  

Desirable Experience

• Background in a sales, service coordination, or helpdesk environment
• Familiarity with CRM systems such as CASH Mentor
• Experience with purchase orders and invoicing

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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