Customer Service Administrator (12 month FTC) 1

Richemont; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Richemont is seeking a Customer Service Administrator for a 12-month fixed-term contract in London. In this role, you will provide reliable service to clients, processing repairs efficiently and managing client requests. The position emphasizes strong organizational skills, a customer-focused approach, and offers training on departmental duties. Join us and contribute to our commitment to quality and luxury service.

Qualifications

• Experience in customer service or administration is preferable.

Responsibilities

• Manage client repairs including registration, invoicing, and quality control.
• Coordinate with teams to understand product catalogues and execute repairs.
• Complete daily invoicing and ensure billing accuracy.

Skills

Customer-focused approach

Strong organizational skills

Proactive attitude

Education

Preferred SAP knowledge

Job description

Customer Service Administrator (12 month FTC)

London, LND, GB

Fixed Term

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewelry, watches, fashion, and accessories. Each Maison represents a proud tradition of style, quality, and craftsmanship. Richemont seeks to preserve the heritage and identity of each Maison while also committing to innovation and designing new products aligned with their values.

Role Purpose: To provide reliable service to clients through team flexibility.

Customer Service Administrator (Fixed-term, Full-Time)

How Will You Make an Impact?

You will work as a key administrator within the Administration Team, ensuring all client repairs are processed efficiently, accurately, and timely, including registration, estimates, and invoicing.

You will be trained on all departmental duties, including post opening, product registration, cost estimation, billing, quality control, query management, and eyewear repairs.

Key Responsibilities:

• Open parcels and handle client products safely following procedures
• Record tracking details accurately and report discrepancies
• Manage client accounts and product identification
• Document product condition and client requests
• Coordinate with diagnosis team and understand product catalogues and policies
• Identify spare parts and leather straps, understand technical diagnoses, and estimate repair times
• Define services, price repairs, and support invoicing and documentation

Final Control / Invoicing:

• Complete invoices daily with accuracy
• Perform final product checks before sealing
• Ensure billing matches estimates and prepare client documents

Work Environment Maintenance:

• Set up and maintain a tidy, secure work area
• Alert management for stationary needs

UK Aftersales Service Development:

• Propose improvements and participate in team meetings
• Implement brand service changes and developments

Success Criteria:

• Customer-focused approach
• Preferred SAP knowledge
• Strong organizational skills, ethics, and a proactive attitude

What Makes Richemont Different?

We value diversity, freedom, loyalty, empathy, curiosity, and integrity, and are committed to caring for the world.

Your Journey with Us:

Application process includes an introductory call, interviews with the supervisor and manager, and exposure to key decision-makers.

Learn More:

Additional information about life at Richemont is available on our website.