Customer Service Administrator

Holt Recruitment; Upton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the UK is seeking a Customer Service Administrator to manage customer relationships and support various teams. This permanent role involves handling inquiries, processing orders, and building product knowledge to assist customers effectively. The ideal candidate should have excellent communication skills and a positive, pro-active attitude.

Benefits

FREE onsite parking

Qualifications

• Excellent communication and administrative skills.
• Ability to build relationships through various platforms.
• Pro-active team player with prioritization skills.

Responsibilities

• Handle inbound phone calls and assist customer enquiries.
• Organise inboxes and distribute workload within the team.
• Build technical product knowledge to support customers.

Skills

Communication

Administrative Skills

Team Player

Relationship Building

Job description

Customer Service Administrator
Location: Poole
Salary: up to £30,000 per annum DOE
Hours: Monday Friday 8:30am 5:30pm (early finish Friday)
FREE onsite parking

Our client is looking for an experienced Customer Service Administrator to join their team on a permanent basis.

You will be managing the relationships for the company, as well as dealing with enquiries, processing orders and supporting various teams.

Duties:

- Handle inbound phone calls, providing courteous and effective assistance to customer enquiries
- Responsible for organising the inboxes, and distributing the workload within the team
- Customer relationship building via phone and email
- Build technical product knowledge through internal training to confidently support customers with product selection and usage advice
- Sourcing and negotiating quotations
- Process customer orders promptly using the companys CRM system
- Ensuring all communications is correctly logged and kept up to date in the CRM system
- Assist the Sales team with general administrative duties when needed
- Continually reach out to customers to gain insights and feedback about the service


Skills:

- Excellent communication and administrative skills
- Ability to build relationships through various platforms
- Have a can do and positive attitude
- Previous sales administrative experience would be desirable but not essential
- Be a pro-active team player, with the ability to prioritise workload efficiently


To apply, please send an updated cv to [e-mail] or apply now!