Customer Service Administrator

Culina; Three Bridges; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Salary Sacrifice Car Scheme

Wellbeing Support

Eye Care Vouchers

Reward & Recognition

Everyday Discounts

Job summary

Culina is seeking a Customer Service Administrator to ensure a seamless experience for direct clients, network depots, and drivers. You will support daily operations with accurate communication, handle queries, and maintain high service standards.

You will respond to calls and emails, build strong relationships, and resolve issues efficiently while contributing to continuous improvements and adherence to health and safety policies.

Qualifications

• Excellent communication and interpersonal skills.
• Highly organised with strong attention to detail.
• Ability to manage a busy workload and meet deadlines consistently.
• Thrives in a fast-paced, team-oriented environment.
• Confident dealing with a range of stakeholders, including customers and drivers.
• Demonstrates a proactive and solutions-focused approach.

Responsibilities

• Provide outstanding customer service to clients, depots, drivers, and internal departments.
• Respond to telephone and email enquiries promptly and professionally.
• Build and maintain positive customer relationships, ensuring satisfaction and goodwill.
• Handle customer queries and complaints effectively and efficiently.
• Support drivers with delivery queries and resolve operational challenges.
• Generate customer quotes and manage requests accurately.
• Ensure all data entry and documentation is completed with a high level of accuracy and attention to detail.
• Complete daily reports on time and to company standards.
• Maintain strong communication and teamwork across departments.
• Continuously improve working practices and personal performance.
• Adhere to company health and safety policies and procedures.
• Provide flexibility to support rotational shift patterns and business needs.

Skills

Excellent communication

Highly organised

Manage workload

Team oriented

Stakeholder confidence

Proactive solutions

Job description

As a Customer Service Administrator, you will play a key role in ensuring a seamless customer experience for our direct clients, network depots, and drivers. You will support the smooth running of daily operations by delivering accurate communication, handling queries, and maintaining high service standards. Key Duties of a Customer Service Administrator:

• Provide outstanding customer service to clients, depots, drivers, and internal departments.
• Respond to telephone and email enquiries promptly and professionally.
• Build and maintain positive customer relationships, ensuring satisfaction and goodwill.
• Handle customer queries and complaints effectively and efficiently.
• Support drivers with delivery queries and resolve operational challenges.
• Generate customer quotes and manage requests accurately.
• Ensure all data entry and documentation is completed with a high level of accuracy and attention to detail.
• Complete daily reports on time and to company standards.
• Maintain strong communication and teamwork across departments.
• Continuously improve working practices and personal performance.
• Adhere to company health and safety policies and procedures.
• Provide flexibility to support rotational shift patterns and business needs.

What you’ll need

• Excellent communication and interpersonal skills.
• Highly organised with strong attention to detail.
• Ability to manage a busy workload and meet deadlines consistently.
• Thrives in a fast-paced, team-oriented environment.
• Confident dealing with a range of stakeholders, including customers and drivers.
• Demonstrates a proactive and solutions-focused approach.

Who are Culina?

Culina is the UK's leading independent specialist supply chain partner, trusted by some of the nation's best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day. We currently have an exciting opportunity within The Pallet Network (TPN). TPN are award-winning palletised freight distribution across the UK, Ireland and beyond, powered by a nationwide network of independent transport partners. Known for our award-winning service, we value excellence, teamwork, and innovation - making sure the pallet get to wherever it needs to go.

If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you.

Benefits

• Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
• Wellbeing Support - your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.
• Eye Care Vouchers - free eye tests and discounts on prescription glasses.
• Reward & Recognition - we love celebrating great work, we recognise those who go above and beyond.
• Everyday Discounts - our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.