Customer Service Administrator

TN United Kingdom; Swinton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an experienced Customer Service Administrator to enhance their team. In this role, you will be responsible for managing customer inquiries, providing detailed quotes, and processing orders efficiently. Your strong customer service skills will ensure satisfaction and foster positive relationships with clients. Join a dynamic environment where your contributions will directly impact customer experiences and operational success. This is an excellent opportunity for those looking to grow in a supportive and collaborative setting.

Qualifications

• Erfahrung im Kundenservice, insbesondere in der Angebotserstellung.
• Fähigkeit zur Bearbeitung von Bestellungen und zur Kundenkommunikation.

Responsibilities

• Annahme von Anrufen und Kommunikation mit Kunden zur Klärung ihrer Anforderungen.
• Bereitstellung detaillierter Angebote und Bearbeitung von Bestellungen im System.

Skills

Customer Service Experience

Order Processing Skills

Communication Skills

Job description

Customer Service Administrator

Due to workload and growth, this well-established company is looking for an experienced Customer Service Administrator to join the team. The main duties include:

1. Taking calls and liaising with customers to discuss their requirements
2. Providing detailed quotes
3. Processing orders onto the system
4. Liaising with the design and installation team to arrange delivery and fitting dates
5. Being the point of contact for queries, late or missing deliveries
6. Making follow-up calls to customers to ensure satisfaction with the service and products

To succeed in this role, you should have strong customer service experience, particularly in providing quotes to customers. Order processing skills are also highly desirable.