Customer Service Administrator

Reed; Stafford; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

26.5 days holiday

Pension match

Training opportunities

Cycle to work

Food discounts

Employee discounts

On-site parking

Referral program

Wellness programs

Modern offices

Job summary

Reed in Stafford is seeking an Account Coordinator to support the Sales and Service teams. You will handle international customer queries, raise quotations, process orders, and liaise with suppliers to ensure timely delivery. This role suits someone with a customer service background and SAP know-how, within a global manufacturing environment.

The position offers full-time hours with temp-to-perm potential, and a benefits package including pension, training, and employee discounts.

Qualifications

• Exceptional customer service skills.
• Previous experience with SAP is essential.
• Experience working in the manufacturing sector is advantageous.

Responsibilities

• Answer customer enquiries via phone and email, addressing delivery and pricing questions.
• Raise quotations and proforma invoices.
• Process sales orders and match delivery notes to sales orders.
• Liaise with overseas suppliers to progress orders and ensure timely delivery.

Skills

Customer service

SAP

Manufacturing experience

Job description

Account Coordinator

• Salary: £26,000 - £28,000 per annum
• Location: Stafford
• Job Type: Full-time, Temp to Perm

We are seeking an experienced Account Coordinator to join our team. This role is ideal for someone with a background in Sales or Customer Service Administration who is looking for an opportunity to progress within a global manufacturing company. The main purpose of this position is to support the Sales and Service teams by ensuring international customer queries and orders are handled with efficiency and precision.

Day to day of the role:

• Answer customer enquiries via phone and email, addressing delivery and pricing questions.
• Raise quotations and proforma invoices.
• Process sales orders and match delivery notes to sales orders.
• Liaise with overseas suppliers to progress orders and ensure timely delivery.

Required Skills & Qualifications:

• Exceptional customer service skills.
• Previous experience with SAP is essential.
• Experience working in the manufacturing sector is advantageous.

Benefits:

• 26.5 days holiday plus Bank Holidays, increasing with service.
• Competitive pension match scheme.
• Funded training opportunities.
• Cycle to work scheme.
• Discounted or free food options.
• Employee discount program.
• On-site parking available.
• Referral and wellness programs.
• Work in fantastic modern offices with space to learn on the job.