Customer Service Administrator

Simplify; St. Ives; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

25 days' holiday

Pension

Life Assurance

Bonus

Job summary

Move With Us (part of Simplify) is looking for a Customer Service Administrator in St. Ives, Cambridgeshire. The role, known internally as a Valuation Manager, involves liaising with estate agents, writing valuation reports, and supporting the busy customer service team.

Training is provided and there is potential for uncapped commission and clear career progression. You will work with estate agents to value properties, complete reports quickly, and handle customer interactions mainly via phone

Qualifications

• Good with people, calm under pressure while maintaining high levels of accuracy.
• Experience in a busy office environment preferred.
• Ideally knowledge or experience in the property sector; training provided.

Responsibilities

• Liaise with estate agents, review figures and perform market appraisals.
• Complete valuation reports quickly and accurately.
• Obtain availability and property details from customers and arrange for estate agents to value their property.

Skills

People skills

Calm under pressure

Accuracy

Target driven

Job description

ST. IVES, CAMBRIDGESHIRE

Do you thrive under pressure? Pay attention to detail? Enjoy hitting targets and being rewarded for doing so?

CUSTOMER SERVICE ADMINISTRATOR

£26,393.75 + Bonus (£27,643.75 OTE)

We have the job for you!

THE JOB

The Customer Service Administrator, known internally as a Valuation Manager, at Move With Us (part of Simplify) works as part of a busy and friendly Developer team. With full training provided, you’ll be tasked with liaising with estate agents, writing valuation reports, and supporting the wider team in a busy Customer Service role. This role can be incredibly rewarding, both from a financial and personal perspective. You’ll be able to earn uncapped commission and work with a cohesive and tightly knit team. There is also a clear career path within the team for those who are ambitious, perform strongly, and wish to progress.

What You’ll Be Doing

• Working with estate agents to compare properties, review figures and perform market appraisals
• Completing Valuation reports quickly and accurately
• Obtaining availability and property details from customers and arranging for estate agents to value their property

Benefits

Competitive Salary (£26,393.75) + uncapped bonus (£27,643.75 OTE), a friendly office environment in beautiful surroundings, 25 Days' Holiday (Plus 8 Days' Public Holiday), Option To Buy Or Sell Holiday, Pension, Life Assurance, Enhanced Maternity, Paternity & Adoption Pay, Free Conveyancing Legals, GP 24-hour service, Retail Discounts Plus Many More!

Requirements

And now for the nitty gritty: To be successful in this role, you’ll need to be good with people, calm under pressure whilst maintaining high levels of accuracy, and target driven. You should have some experience of having worked within a busy office environment. Ideally, you'll also have prior knowledge or experience of working within the property sector although we are prepared to train the right person from scratch. You’ll be expected to complete reports quickly and efficiently, and whilst this is not a customer facing role, you will need to have well honed customer service skills and a personable yet professional manner as you will spend most of your time on the phone or corresponding via email to our customers and clients. A positive attitude and personality is key!

OUR PEOPLE

Simplify believes diversity brings benefits for our clients, our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

About Us

Move With Us aim to be the first choice for businesses with property interests and we are committed to making sure that our services realise that ambition. By bringing together the right people, processes and suppliers, we believe we can achieve the results that our clients expect. Trusted by many of the UK’s leading lenders, house builders and probate practitioners to value, manage and sell property, we work hard to ensure that our services exceed our clients’ needs.