Property Administrator

Accent Group Ltd; Peterborough; Hybrid; GBP 25,000 - 34,000; Full time

Benefits offered by this job

28 days’ holiday + bank holidays

Birthday day off

Health plan & wellbeing support

Pension schemes

Life assurance

Car leasing options

Discounts via benefits platform

Flexible working options

Job summary

Accent Group Ltd is seeking a Property Administrator in Peterborough on a 12-month fixed-term contract. The role is hybrid, 35 hours per week, with training and team meetings in the office. You will coordinate the voids process from start to finish to ensure homes are ready for new tenants.

You’ll manage multiple priorities, work with Housing, Allocations, Contractors and Property teams, and keep accurate records in our CRM while delivering excellent customer service and timely communications.

Qualifications

• Experience delivering excellent customer service.
• Highly organised with ability to manage multiple priorities.
• Confident communicator building relationships with a variety of stakeholders.
• Proactive, solutions-focused and comfortable tackling challenges.
• Detail-oriented, with excellent administration and record-keeping skills.
• Able to work in a fast-paced, performance-focused environment.
• Comfortable using systems and technology to manage workflows and data.

Responsibilities

• Coordinate end-to-end process of preparing and re-letting empty homes.
• Work with Housing, Allocations, Contractors, and Property teams to progress re-lets.
• Coordinate and support voids meetings with actions followed through.
• Monitor progress in housing management and CRM, keep records and reporting.
• Liaise with utility providers to arrange meter resets and resolve accounts.
• Build relationships with stakeholders to overcome challenges.
• Track performance against targets to minimise rent loss and maximise availability.
• Ensure information and documents are recorded and communicated.

Skills

Customer service

Highly organised

Stakeholder management

Problem solving

Attention to detail

Fast-paced environment

Systems proficiency

Tools

CRM systems

Job description

A place to make things happen

Location: Hybrid, Peterborough - 2 days in the office (Weds and Thurs) and requirement to come in for training and team meetings.

Salary: £29,657 per annum

12 month Fixed Term Contract, 35 hours per week, Monday – Friday between 8am to 6pm

We believe everyone should have a safe and affordable place to call home. It’s this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time.

We’re also proud to be at the forefront of change. We’re on a journey of transformation, finding new ways to support our customers - and our people.

If you’re looking for a career where you can learn new skills, try new things and shape your future, there’s a place for you at Accent.

Property Administrator

At Accent, every empty home represents an opportunity for someone to start a new chapter. As a Property Administrator, you'll play a critical role in helping customers move into a place they can call home.

This isn't your typical administration role. You'll be at the heart of the property re-let process, coordinating activities, solving problems, and working with a wide range of colleagues, contractors and external partners to ensure our homes are ready for new customers as quickly as possible.

If you're highly organised, enjoy managing multiple priorities, and love bringing people together to get things done, we'd love to hear from you.

What You'll Be Doing

As a Property Administrator, you'll coordinate the end-to-end process of preparing and re-letting our empty homes. From the moment a property becomes vacant until a new customer receives their keys, you'll help keep everything on track.

You'll

• Manage the administration and coordination of the voids (empty homes) process from start to finish.
• Work closely with Housing, Allocations, Contractors and Property teams to keep properties progressing towards re-let.
• Coordinate and support voids meetings, ensuring actions are followed through.
• Monitor progress through our housing management and CRM systems, maintaining accurate records and reporting.
• Liaise with utility providers to arrange meter resets and resolve account-related issues.
• Build strong relationships with internal and external stakeholders to overcome challenges and find solutions.
• Track performance against key targets, helping minimise rent loss and maximise the availability of homes.
• Ensure important information, documents and updates are accurately recorded and communicated.

Why this role matters

Every day, you'll help turn an empty property into a customer's future home.

By keeping the voids process moving efficiently, you'll help reduce the time a home sits empty, improve customer outcomes, and make a direct contribution to the communities we serve.

It's a role where your organisation, attention to detail and problem-solving skills genuinely make a difference.

Job Description

To view/download the job description please click here.

Salary

The spot salary for this post is £29,657 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

About You

• Experience delivering excellent customer service
• Highly organised and able to manage multiple priorities.
• A confident communicator who enjoys building relationships with a variety of stakeholders.
• Proactive, solutions-focused and comfortable tackling challenges.
• Detail-oriented, with excellent administration and record-keeping skills.
• Able to work in a fast-paced, performance-focused environment.
• Comfortable using systems and technology to manage workflows and data.

Most importantly, you'll be someone who enjoys coordinating people, processes and information to achieve positive outcomes and help more customers move into their homes sooner.

The successful applicant will be subject to pre-Employment checks, such as DBS and social media screening, before an offer is confirmed.

Interviews

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect

A Teams interview with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.

Planned date: 18th September via Teams.

Stage 2: A Place to Show Your Strengths

A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance.

Planned date: 24th September at our Peterborough office.

We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.

This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.

We’re Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.

Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.

Because this isn’t just a workplace – it’s a place to belong.

Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email: [e-mail]

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future,

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.