Customer Service Administrator - Part Time

TN United Kingdom; Tamworth; On-site; GBP 18,000 - 24,000; Part time

Job summary

A leading company in Tamworth is seeking a part-time Customer Service Administrator to support the Customer Service Team with administrative tasks. The role involves managing delivery notes, handling customer inquiries, and providing admin support across departments. Ideal candidates will possess excellent communication skills and a proactive approach to work, ensuring all tasks are completed efficiently and effectively.

Qualifications

• Competent with Microsoft packages.
• Excellent telephone manner and organized approach.

Responsibilities

• Collate and scan delivery notes into the Navision system.
• Handle customer enquiries by telephone and email.
• Process sales orders and issue collection notes.

Skills

Telephone Manner

Organised Approach

Initiative

Positive Approach

Drive

Microsoft Packages

Job description

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Customer Service Administrator - Part Time, Tamworth

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Client:

Swish

Location:

Tamworth, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

f84adf9a9e5f

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

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Job Description:

Overview:

The role of Customer Service Administrator is to support the Customer Service Team with Admin related tasks

Mandatory Responsibilities:

• Adherence to all organisational policies
• Ensuring all tasks are completed to agreed deadlines
• Work efficiently and effectively
• Ensure effective communication with the customer

Role Responsibilities:

• To collate and scan all delivery notes into the Navision system so that proof of deliveries can be provided to any customer requesting one.
• Ensure that all delivery notes are filed correctly
• Dealing with customer enquiries by telephone and email
• Contact customers on a weekly basis and establish how many stillages require collection and update the transport team
• Checking and processing of sales orders
• Issuing collection note paperwork
• Raising cases on CRM system
• Filing of sales orders and credit notes
• Admin support for other departments as and when required

Personal Attributes:

• Excellent telephone manner
• Organised approach to work
• Ability to work on own initiative
• Positive approach to the working environment
• Driven approach to work

Skills/Abilities/Qualifications:

• Competent with Microsoft packages