Customer Service Administrator

Wabtec Corporation; Northampton; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Life Assurance: 4 x Salary

Parking onsite

Amenities: Free hot drinks

Benefits Hub: Retail discounts

Job summary

Bearward Engineering, a division of Wabtec UK Ltd, Northampton-based, is recruiting a Customer Service Administrator on a maternity cover contract. The role, based onsite in Northampton, involves creating sales/aftermarket reports, handling quotations and order processing, and liaising with customers to confirm order status. 23 days annual leave, life assurance, parking, and retail discounts accompany the role.

Hours are Mon-Thu 08:00–16:30 and Fri 08:00–15:30. Fixed Term Contract for 12 months.

Qualifications

• Previous experience in Customer Service, Coordination, or as an Administrator is desirable.
• Able to work autonomously with strong organisational skills.
• Excellent communication skills.
• IT literate.

Responsibilities

• Creation of Sales / Aftermarket reports.
• Responding to customer inquiries.
• Creation of quotations, order input, and following the orders through to the point of dispatch.
• Liaise with customers to check on their order status.
• Creation of Aftermarket spares listings for existing and new customers
• Proactively work alongside the customer service and account management team to develop strategies to achieve increased aftermarket sales revenue.

Skills

Customer service

Coordination

Administration

Communication skills

IT literacy

Tools

IT literacy

Job description

Who will you be working with?

A Division of Wabtec UK Ltd, Northampton-based firm Bearward Engineering manufactures radiators for the power generation industry and is currently recruiting for a Customer Service Administrator within our Sales department, for maternity cover.

Job Description

• Role: Customer Service Administrator (Maternity Cover)
• Salary: £Competitive
• Location: Northampton, (NN4 8HJ), (Onsite)
• Hours: Monday to Thursday, 08:00am to 16:30pm, and Friday 08:00am to 15:30pm
• Contract type: Fixed Term Contract - 12 months
• Annual Leave: 23 days plus statutory bank holidays
• Life Assurance: 4 x Salary
• Parking: Onsite available
• Amenities: Free hot drinks
• Benefits Hub: Access to retail discounts

You will be a proactive team player, who will support the demands of the Aftermarket team in a fast-paced environment. Enhancing the service level, we provide to our customers will in turn support the development of sales growth for Wabtec’s largest customers as well as new customers.

What will your typical day look like?

• Creation of Sales / Aftermarket reports.
• Responding to customer inquiries.
• Creation of quotations, order input, and following the orders through to the point of dispatch.
• Liaise with customers to check on their order status.
• Creation of Aftermarket spares listings for existing and new customers
• Proactively work alongside the customer service and account management team to develop strategies to achieve increased aftermarket sales revenue.

What do we want to know about you?

• Previous experience in Customer Service, Coordination, or as an Administrator is desirable.
• Able to work autonomously with strong organisational skills.
• Excellent communication skills.
• IT literate.

If you don’t have all the above criteria don’t worry, we would still like to hear from you as we live our values and always put people first and strive to expand what is possible.

Legal authorisation to work in the UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• Please note that we do not accept agency candidate submissions without a formalised agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.

Additional Information

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.