Customer Service Administrator

Wabtec; Northampton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Parking

Free hot drinks

Retail discounts

Life Assurance

Job summary

Bearward Engineering, a division of Wabtec UK Ltd in Northampton, is recruiting for a Customer Service Administrator on a maternity cover basis. The role sits in the Sales department and is onsite at NN4 8HJ.

You will handle sales and aftermarket tasks, respond to inquiries, create quotes, input orders and track them to dispatch, while supporting the aftermarket team to grow key accounts. The contract is fixed-term for 12 months with 23 days of annual leave, life assurance, onsite parking and

Qualifications

• Previous experience in Customer Service, Coordination, or as an Administrator is desirable.
• Able to work autonomously with strong organisational skills.
• Excellent communication skills.
• IT literate.

Responsibilities

• Creation of Sales / Aftermarket reports.
• Responding to customer inquiries.
• Creation of quotations, order input, and following the orders through to the point of dispatch.
• Liaise with customers to check on their order status.
• Creation of Aftermarket spares listings for existing and new customers
• Proactively work alongside the customer service and account management team to develop strategies to achieve increased aftermarket sales revenue.

Skills

Customer service

Coordination

Administration

Job description

Who will you be working with?

A Division of Wabtec UK Ltd, Northampton-based firm Bearward Engineering manufactures radiators for the power generation industry and is currently recruiting for a Customer Service Administrator within our Sales department, for maternity cover.

Role: Customer Service Administrator (Maternity Cover)

Salary: £Competitive

Location: Northampton, (NN4 8HJ), (Onsite)

Hours: Monday to Thursday, 08:00am to 16:30pm, and Friday 08:00am to 15:30pm

Contract type: Fixed Term Contract - 12 months

Annual Leave: 23 days plus statutory bank holidays

Life Assurance: 4 x Salary

Parking: Onsite available

Amenities: Free hot drinks

Benefits Hub: Access to retail discounts

How will you make a difference?

You will be a proactive team player, who will support the demands of the Aftermarket team in a fast-paced environment. Enhancing the service level, we provide to our customers will in turn support the development of sales growth for Wabtec’s largest customers as well as new customers.

What will your typical day look like?

• Creation of Sales / Aftermarket reports.
• Responding to customer inquiries.
• Creation of quotations, order input, and following the orders through to the point of dispatch.
• Liaise with customers to check on their order status.
• Creation of Aftermarket spares listings for existing and new customers
• Proactively work alongside the customer service and account management team to develop strategies to achieve increased aftermarket sales revenue.

What do we want to know about you?

• Previous experience in Customer Service, Coordination, or as an Administrator is desirable.
• Able to work autonomously with strong organisational skills.
• Excellent communication skills.
• IT literate.

If you don’t have all the above criteria don’t worry, we would still like to hear from you as we live our values and always put people first and strive to expand what is possible.

Legal authorisation to work in the UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

Need accommodation? Just let us know - we’ve got you.