Customer Service Administrator

Stiltz Lifts; Kingswinford; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Enhanced cash back health scheme + wel

Employee referral scheme

25 days holiday + bank holidays +1生日日休

Life assurance + critical illness

Job summary

Stiltz Homelifts is recruiting a Trade Customer Service Administrator (UK and Rest of World) to manage and progress orders from receipt to invoicing, serving as a key contact for dealers and coordinating with Finance, Logistics and Warranty teams. The role is office-based in Kingswinford, offering a permanent, 35-hour week arrangement.

You will work to keep order books up to date, produce KPI reports, and help ensure excellent customer experiences while supporting junior staff and colleagues

Qualifications

• Proven experience in a fast-paced B2B customer service or sales administration environment.
• Excellent organisational skills with the ability to plan and prioritise a busy workload.
• High attention to detail across tasks, big or small.
• Confident, customer-focused communication skills, both written and verbal.
• Collaborative, problem-solving mindset with ownership of issues.
• Practical experience using an ERP system for sales order processing (NetSuite bonus).
• Good working knowledge of Microsoft Office (Excel, Word, Outlook).
• Team player comfortable working independently.
• Knowledge of Local Authority/Disabled Facilities Grant process desirable.

Responsibilities

• Acknowledge and process every order promptly and accurately, within target.
• Manage and progress every order from receipt through to invoicing.
• Act as a reliable point of contact for the orders you're handling.
• Keep Business Development Managers up to date across their order book.
• Produce KPI reporting for Local Authority contracts.
• Resolve dealer issues with care and outcomes-friendly resolutions.
• Coordinate warranty cases with Trade Technical Support.
• Work with Finance to keep pre-payments accurate.
• Liaise with carriers to arrange export shipments and documentation.
• Pitch in flexibly across the team to maintain excellent customer experience.

Skills

B2B customer service

Order processing

ERP system

NetSuite

Microsoft Office

Communication skills

Organization

Problem solving

Team player

Export documentation

Tools

NetSuite ERP

Microsoft Office

Job description

• Pension scheme
• Enhanced cash back health scheme + wellbeing support
• Employee referral scheme

Position: Trade Customer Service Administrator (UK and Rest of World)

Location: Kingswinford, West Midlands

Salary: £27,491 per annum

Contract type: Permanent, office based – 35 hours per week

What You'll Be Doing

• Acknowledge and process every order promptly and accurately, within target, keeping dealers reassured and in the loop.
• Manage and progress every order from receipt through to invoicing, staying on top of any issues before they arise.
• Act as a reliable point of contact for the orders you're handling, coordinating with the right people to keep things moving smoothly.
• Keep Business Development Managers confidently up to date across their order book, freeing them up to focus on their dealer relationships.
• Produce clear, accurate KPI reporting for Local Authority contracts, helping us demonstrate great service and stay compliant.
• Resolve dealer issues with care, finding outcomes that work for everyone and protect the relationship.
• Coordinate warranty cases with our Trade Technical Support team, processing warranty orders correctly and promptly.
• Work closely with Finance to keep pre-payments accurate and on track.
• Liaise with carriers to arrange export shipments, with preparation of export documentation where required.
• Pitch in flexibly across the team, helping keep the customer experience consistently excellent.

Why Join Us

Stiltz Homelifts designs and manufactures award-winning home lifts that help people stay independent in the homes they love. We’re a friendly, fast-growing global business that prides itself on doing things properly for our customers, our dealers and each other. If you like being part of a close-knit team where your work genuinely makes a difference, you’ll fit right in.

What We Offer

The opportunity to join a small, supportive team where your contribution is visible and valued, working for a company that genuinely changes people’s lives

• Competitive salary £27,491 per annum
• 25 days holiday + 8 statutory bank holidays + 1 extra day off for your birthday!
• Life assurance + critical illness cover
• Pension scheme
• Company bonus scheme
• Enhanced cash back health scheme + wellbeing support
• Employee referral schemeEmployee discounts
• Cycle to work scheme
• Fully supported induction and ongoing training

What You'll Bring

• Proven experience in a fast-paced B2B customer service or sales administration environment.
• Excellent organisational skills, with the ability to plan and prioritise a busy, deadline-driven workload.
• High attention to detail across every task, big or small.
• Confident, customer-focused communication skills, both written and verbal, with a knack for building rapport.
• A collaborative, problem-solving mindset, someone who takes ownership of an issue and sees it through to resolution.
• Practical experience using an ERP system for sales order processing – experience with NetSuite would be a bonus, though full training will be given.
• Good working knowledge of Microsoft Office (Excel, Word, Outlook).
• A team player who's equally comfortable working independently and pitching in to support colleagues.
• Knowledge of the Local Authority and Disabled Facilities Grant process (desirable not essential).

Equal Opportunities

Stiltz Homelifts is an equal opportunities employer. We welcome applications from everyone, regardless of gender, age, ethnicity, disability, sexual orientation, religion or belief, and we're happy to discuss any reasonable adjustments you may need during the recruitment process.

Stiltz Limited is the sole supplier, manufacturer and installer of the Stiltz lift - the most innovative, unique and useful homelift on the market.