Customer Service Administrator

Search; Glasgow; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading recruitment firm is seeking a Customer Care Representative in Glasgow to provide outstanding customer service and administrative support to the team. The ideal candidate will have experience in customer service administration, strong communication skills, and the ability to resolve issues efficiently. This full-time role involves liaising with customers and ensuring adherence to internal protocols.

Qualifications

• Previous experience in a customer service administration role is desirable.
• Ability to manage multiple tasks under pressure.
• Flexible and adaptable approach.

Responsibilities

• Liaise with customers, contractors, and suppliers to resolve issues.
• Take ownership of customer queries and resolve them.
• Organise and coordinate completion of remedial works.

Skills

Customer service administration experience

Complaint resolution

Housebuilding process understanding

Strong administrative skills

Excellent communication skills

Proactive problem-solving

Job description

Overview

This range is provided by Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Search

About the Role

Are you passionate about delivering outstanding customer service and looking to join a dynamic team? We’re seeking a Customer care representative to provide efficient and effective administrative support to our Customer Service team.

Key Responsibilities

• Liaise with customers, contractors, and suppliers to resolve issues within agreed timeframes.
• Take ownership of customer queries and resolve them before escalation.
• Escalate complex issues to senior team members when necessary.
• Organise and coordinate completion of remedial works and maintain operative diaries.
• Respond to customer correspondence and calls within service level agreements.
• Ensure adherence to internal protocols and standards.
• Continuously seek opportunities to improve processes and service delivery.

Skills & Experience

• Previous experience in a customer service administration role is desirable
• Experience in resolving complaints
• Understanding of the housebuilding process is advantageous.
• Strong administrative and organisational skills.
• Excellent written and verbal communication abilities.
• Ability to work independently and manage multiple tasks under pressure.
• Flexible and adaptable with a proactive approach to problem-solving.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service and Administrative

Industries

• Housing and Community Development and Building Construction