Customer Service Administrator

Unum Insurance; Dorking; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leading employee benefits provider seeks a Customer Service Administrator in Dorking or Basingstoke. The role involves managing broker quotes, assessing risks, and ensuring excellent customer service. Ideal candidates should be proactive and detail-oriented, ready to thrive in a hybrid work environment.

Benefits

Generous Bonus

Pension scheme

Life, medical and income insurance

Access to remote GP and coaching

27 days holiday plus Bank Holidays

Salary sacrifice electric car scheme

Qualifications

• Knowledge of Excel required.
• Great telephone manner and customer service skills necessary.
• Ability to manage broker quotations and renewals.

Responsibilities

• Responsible for managing broker quotations and renewals.
• Communicate with brokers and enter data into the system.
• Provide policy and quote information while working autonomously and collaboratively.

Skills

Communication

Attention to detail

Customer service

Proactivity

IT skills

Job description

Job Posting End Date: June 10

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

Customer Service Administrator
Dorking or Basingstoke
Hybrid
3 days per week in office
Salary: £25000

What will you bring?

We are holding Hiring Events in our Dorking Office (Unum, Milton Court, Dorking RH4 3LZ ) on Tuesday 17th June. There will be a morning session(9:30am-11:30am) and afternoon session (1pm-3pm).

Applying to our event will not secure your place to a session until you have heard from a Unum representative.

The event will include an introduction to Unum & our customer services department, a competency interview and a practical exercise.

If you are successful within this role, your start date will be 18th August and you will be based in our Dorking office.

The Customer Service Administrators are the face of our business and are responsible for the management of broker quotations or renewals. Your job will be to manipulate data (so a knowledge of excel is required), assess risk and input it all into our system to price. It will also include open communication with our brokers, to be successful in position you will:

• Be proactive, curious and a confident communicator
• Have an excellent telephone manner, providing great customer service
• Speak to sales teams, brokers, clients, claimants, or medical providers
• Have good attention to detail and work in a varied and fast-paced environment
• Provide policy, quote or renewal information
• Work autonomously, as well as collaboratively in a team
• Be able to use IT internal systems on a day-day basis
• Have a willingness to learn

The successful Customer Service Administrator can expect:

• Full training
• Generous Bonus
• Pension scheme
• Life, medical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Monday - Friday (no weekends)
• Salary sacrifice electric car scheme with free on site electric chargers.

Unum operates a hybrid working model, our Teams come into the office 2 days a week and will be required to attend office full time for the first month for training purposes.

Previous successful applicants have been from backgrounds in: retail, customer services, administration or insurance.

From our experience, this position is commutable from Reigate, down to Crawley and across Guildford.

#LI-AM1

#LI-hybrid

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].

Company:

Unum UK