Customer Service Administrator

AWD online; Birmingham; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Benefits

Job summary

AWD online is seeking a Customer Service Administrator to provide excellent customer service and account support across two divisions. Based at the global HQ in Birmingham, you’ll support a paper manufacturing division serving major clients like McDonalds, Amazon, Marks & Spencer and Greggs.

The role suits an organised, commercially aware individual who can handle pressure, with attention to detail and a proactive problem-solving approach.

Qualifications

• Previous experience in B2B sales administration and customer service administration.
• Strong customer service skills with professional communication.
• Proficient in Microsoft Excel, Word and Office packages.
• Numerate and commercially aware with attention to detail.

Responsibilities

• Process sales orders accurately within required time limits.
• Contact customers by telephone to provide professional service.
• Respond to inbound calls and emails per company policy.
• Handle customer enquiries promptly and courteously.
• Resolve customer queries to a satisfactory outcome.
• Escalate queries when needed to appropriate teams.
• Coordinate with internal departments to meet account objectives.
• Attend meetings or calls with customers as required.
• Support credit control to ensure payment terms are followed.
• Assist deliveries with the wider operations team and cover reception when required.

Skills

B2B sales administration

Customer service administration

Strong customer service

Communication at all levels

Excel

Word

MS Office

Numerate

Tools

SAP

Job description

Customer Service Administrator

An excellent opportunity for a customer-focused administrator with B2B sales administration, account support and strong communication skills to join an award-winning, global packaging manufacturer with production facilities across Europe and Southeast Asia.

If you've also worked in the following roles, we'd also like to hear from you: Sales Administrator, Account Support Executive, Customer Service Advisor, Customer Support Advisor, Sales Support Administrator, Client Services Administrator, Account Administrator, Customer Care Advisor, Office Administrator, Business Support Administrator

SALARY: Competitive + Benefits

LOCATION: Birmingham, West Midlands

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Administrator who can provide excellent customer service and account support across two growing sales divisions.

Based at the organisation's global headquarters in Birmingham, the Customer Service Administrator will support a dedicated paper manufacturing division that provides a wide range of food packaging products for well-known customers including McDonalds, Amazon, Marks & Spencer and Greggs.

The Customer Service Administrator role will suit someone organised, commercially aware and confident working under pressure, with good attention to detail and a positive approach to solving customer queries.

DUTIES

Your duties as the Customer Service Administrator include:

• Sales Order Processing: Accurately process all sales orders in line with required time limits
• Customer Contact: Contact customers by telephone as directed and within required time limits, ensuring a professional service at all times
• Inbound Communication: Respond to inbound calls and emails in accordance with company policy
• Customer Enquiries: Respond to customer enquiries promptly and courteously within agreed time limits
• Query Resolution: Manage and conclude customer queries to a satisfactory outcome
• Escalation Support: Escalate customer queries where required
• Internal Coordination: Communicate with appropriate internal departments to help ensure objectives for individual accounts are met
• Customer Meetings: Attend meetings or team calls with customers as required
• Credit Control Support: Assist the credit control supervisor to help ensure payment terms are followed for each account
• Delivery Coordination: Work with the wider operational team to help ensure deliveries are fulfilled on time and in full
• Reception Cover: Cover main reception when required

CANDIDATE REQUIREMENTS

ESSENTIAL

• Previous experience in B2B sales administration, account support or a customer service administration role
• Strong customer service skills
• Ability to work well under pressure
• Confident communicator with the ability to communicate effectively at all levels, both internally and externally
• Experience using Microsoft Excel, Microsoft Word and Microsoft Office packages
• Positive attitude with good problem-solving skills and attention to detail
• Numerate and commercially astute

DESIRABLE

• Knowledge of SAP

JOB REF: AWDO-P15080