Customer Service/Admin Apprentice GP Surgery

McArthur Dean Training Ltd; Grimsby; Hybrid; GBP 11,000 - 13,000; Part time

Benefits offered by this job

On-the-job training

Apprenticeship framework

Job summary

McArthur Dean Training Ltd in Grimsby is offering an Apprenticeship in Customer Service Practitioner Level 2, supported by the employer. The program combines on-the-job training with official frameworks to develop practical skills.

You will answer calls, help with appointments and day-to-day enquiries, and liaise with staff. The role is 30 hours per week with apprenticeship minimum wage of £8.00 per hour.

Qualifications

• Candidates will study Customer Service Practitioner Level 2 Framework via McArthur Dean Training.
• On-going training and support from the employer will be provided.

Responsibilities

• Answering calls and communicating with patients/visitors in person.
• Assisting with appointments.
• Assisting with day-to-day enquiries.
• Liaising with staff members

Skills

Communication skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

Education

Customer Service Practitioner Level 2

Job description

The practice aims to provide and maintain comprehensive and personalised patient care and service that is evidenced based, taking into consideration the available NHS resources. We aim to continue to improve the personal development of all staff to achieve our mission.

Apprenticeship Standard

Candidates will study Customer Service Practitioner Level 2 Framework via McArthur Dean Training and in addition the candidate will be supported by on-going training and support from the employer.

Job Spec

• Answering calls; communicating with patients/other visitors in person
• Assisting with appointments
• Assisting with day-to-day enquires
• Liaising with staff members

Person Spec

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills

Hours of Work

30 hours per week.

Rate of Pay

Apprenticeship Minimum Wage (£8.00 per hour)