Business Administration Apprentice

Northumberland County Council; Morpeth; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

26 days annual leave + public/bank hol

Local Government Pension Scheme

Job summary

Northumberland County Council is offering an exciting Business Administrator Apprentice role to gain a Level 3 qualification while delivering high-quality administrative support. You will work within the Democratic Services Team, handling emails, calls and records, and learning to use a range of IT systems.

The apprenticeship lasts 21 months: 18 months of learning and 3 months for End Point Assessment, with opportunities to develop communication, organisation and stakeholder skills in a public

Qualifications

• GCSE English and Maths (4/C or above).
• Good numeracy and literacy skills.
• Excellent verbal and written communication skills.
• Good IT skills and confidence using digital systems.
• A commitment to learning and achieving a Level 3 qualification.

Responsibilities

• Managing emails, telephone calls and enquiries from internal and external customers.
• Creating, maintaining and updating records, files and information systems.
• Producing accurate documents, reports and correspondence.
• Using IT systems and software packages to record, manage and analyse information.
• Developing an understanding of Council services, policies and procedures.

Skills

Verbal communication

Written communication

Numeracy

IT skills

Education

GCSE English and Maths

Tools

IT systems

Microsoft Office

Job description

The following content displays a map of the jobs location - County Hall, Morpeth

Business Administrator Apprentice (Level 3)

Are you looking to start your career whilst gaining a nationally recognised qualification?

Northumberland County Council is offering an exciting opportunity to join our organisation as a Business Administrator Apprentice. This apprenticeship combines valuable workplace experience with structured learning, enabling you to achieve the Level 3 Business Administrator Apprenticeship Standard and develop the skills, knowledge and behaviours needed for a successful career in business administration.

Working within our Democratic Services Team, you will support in delivering high-quality administrative services, whilst developing skills in communication, organisation, customer service, problem solving, digital technologies and stakeholder engagement.

What You'll Be Doing:

As a Business Administrator Apprentice, you will support the service by:

• Managing emails, telephone calls and enquiries from internal and external customers.
• Creating, maintaining and updating records, files and information systems.
• Producing accurate documents, reports and correspondence.
• Using a range of IT systems and software packages to record, manage and analyse information.
• Developing an understanding of Council services, policies and procedures.

About the Apprenticeship

The apprenticeship will be delivered by Northumberland Skills and during the programme you will learn how to:

• Communicate effectively with a range of audiences.
• Use business systems and digital technologies confidently.
• Plan and organise your workload effectively.
• Build strong working relationships with stakeholders.
• Deliver high-quality administrative support.
• Understand business processes, policies and compliance requirements.
• Work professionally and demonstrate initiative and responsibility.

The apprenticeship contract is for 21 months, comprising:

• 18 months of apprenticeship learning and training
• 3 months dedicated to End Point Assessment (EPA)

What We're Looking For

We're seeking enthusiastic individuals who are motivated to learn and develop their career.

You will have:

• GCSE Grade 4 (C) or above in English and Maths (or equivalent).
• Good numeracy and literacy skills.
• Excellent verbal and written communication skills.
• Good IT skills and confidence using digital systems.
• A commitment to learning and achieving a Level 3 qualification.

We're looking for applicants who demonstrate:

• Professionalism and integrity.
• Reliability and good time management.
• Initiative and a positive attitude.
• A willingness to take responsibility for their own learning and development.

Why choose us?

Northumberland County Council’s (NCC) vision is ‘Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.

We have some outstanding benefits and perks to offer you, including:

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930