Customer Service / Administration / Communications Apprentice

Bridgnorth Town Council; Bridgnorth; On-site; GBP 11,000 - 13,000; Full time

Job summary

Bridgnorth Town Council is offering Apprenticeship Opportunities in Customer Service, Administration and Communications in Bridgnorth. You will support frontline resident enquiries, help maintain records and assist with council communications.

The role includes 37 hours per week, training through a recognised apprenticeship, and you should have GCSE English and Maths at grade 4/C or above, or be willing to achieve them. Salary is the National Minimum Wage apprenticeship rate.

Qualifications

• GCSE Grade 4/C or above (or willingness to achieve these as part of the apprenticeship).
• Eligible to undertake an apprenticeship programme.
• Interest in customer service, communications, administration or local government

Responsibilities

• Provide a friendly, professional and welcoming first point of contact for residents, visitors, councillors, community groups and partner organisations.
• Respond to enquiries received in person, by telephone, email, online and through social media, resolving them where possible or signposting/referring them appropriately
• Assist in creating, updating and publishing content for the Council’s website, newsletters, social media platforms and other communication channels.
• Provide general administrative support, including filing, scanning, photocopying, document management, correspondence and maintaining records, databases and spreadsheets.
• Participate fully in the apprenticeship programme, including attending training, workshops and mentoring meetings as required.
• Comply with the Council’s Standing Orders, Financial Regulations, policies, procedures, health and safety requirements, data protection legislation and confidentiality obligations

Skills

Customer service

Administration

Communications

Education

GCSE English & Maths

Job description

About Us:

Bridgnorth is an historic market town on the banks of the River Severn. The town currently has a population of 12,000 and acts as a centre for the rural area of eastern Shropshire. It has strong links with the nearby West Midlands conurbation and is a popular leisure destination. It is likely that there will be significant population growth in the wider area over the next decade.

We are looking for Customer Service / Administration/ Communications Apprentices to support the delivery of excellent customer service, communications and administrative support across the Town Council whilst undertaking a recognised apprenticeship programme

Some main duties of the role includes:

• Provide a friendly, professional and welcoming first point of contact for residents, visitors, councillors, community groups and partner organisations.
• Respond to enquiries received in person, by telephone, email, online and through social media, resolving them where possible or signposting/referring them appropriately
• Assist in creating, updating and publishing content for the Council’s website, newsletters, social media platforms and other communication channels.
• Provide general administrative support, including filing, scanning, photocopying, document management, correspondence and maintaining records, databases and spreadsheets.
• Participate fully in the apprenticeship programme, including attending training, workshops and mentoring meetings as required.
• Comply with the Council’s Standing Orders, Financial Regulations, policies, procedures, health and safety requirements, data protection legislation and confidentiality obligations.

The successful candidate will have the following:

• GCSE Grade 4/C or above (or equivalent) in English and Mathematics, or willingness to achieve these as part of the apprenticeship.
• Eligible to undertake an apprenticeship programme.
• Interest in customer service, communications, administration or local government

Closing date: 5pm, Wednesday 28th October 2026.

Vacancy: Apprenticeship Opportunities - Customer Service / Administration / Communications Apprentice

Location: Bridgnorth

Salary: National Minimum Wage apprenticeship rate (as applicable)

Hours: 37 hours per week (including attendance at training and apprenticeship study time

Reference: AGS691

Smart Hire are advertising on behalf of Bridgnorth Town Council