Customer Service Admin

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Stockport; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A mid-sized organisation in Stockport is seeking a Property & Housing Customer Support Admin to enhance tenant and landlord experiences. The role involves managing inquiries, coordinating viewings, and ensuring regulatory compliance, requiring strong communication and problem-solving skills. This permanent position offers hybrid working options and internal development opportunities.

Benefits

Hybrid working & flexibility with shifts

Internal progression & development opportunities

Qualifications

• Outstanding customer service skills and a positive attitude.
• Excellent organisational and administrative skills.
• Strong communication skills, both verbal and written.

Responsibilities

• Provide excellent customer service to both internal and external customers.
• Handle customer enquiries in a timely and professional manner.
• Manage and update customer data in the company's systems.

Skills

Customer Service

Organisation

Communication

Problem Solving

Tools

Microsoft Office

Customer Service Software

Job description

A Property & Housing Customer Support Admin provides assistance to tenants and landlords by handling inquiries, processing applications, and resolving issues related to housing services. They maintain accurate records, coordinate with maintenance teams, and ensure compliance with housing regulations. The role requires strong communication, organisation, and problem-solving skills to support smooth daily operations in the property management environment.

The employer is a mid-sized organisation based in Stockport, specialising in the property sector. Their focus is on providing exceptional services and innovative solutions to their customers, setting them apart in their industry. Their team, shares a passion for excellence and commitment to providing the best service possible.

Description

Key responsibilities consist of:

• Provide excellent customer service to both internal and external customers.
• Handle customer enquiries in a timely and professional manner.
• Manage and update customer data in the company's systems.
• Assist in the coordination of property viewings and appointments.
• Support the team with administrative tasks as needed.
• Collaborate with other departments to ensure smooth operations.
• Escalate complex issues to the appropriate team for resolution.

Profile

The successful candidate will possess:

• Outstanding customer service skills and a positive attitude.
• Excellent organisational and administrative skills.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office and customer service software.
• Ability to work well in a team and individually.

Job Offer

• Permanent opportunity within public & private housing sector
• Hybrid working & flexibility with shifts
• Internal progression & development opportunities