Customer Service Admin

Steeper Inc.; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

Steeper Inc. is seeking a Customer Service Administrator for its Orthotics Customer Service team in Leeds. This role involves ensuring efficient operations in customer services through effective communication, multitasking, and adherence to procedures. Ideal candidates will have prior experience in customer-facing roles and strong attention to detail. Join a leader in the orthotic and prosthetic sector, dedicated to innovative solutions and inclusive practices.

Benefits

Opportunities for development in a leading company

Qualifications

• Experience in a customer-facing role.
• Proficient in Microsoft packages.
• GCSE in English Language is required.

Responsibilities

• Resolve and respond to enquiries via email and telephone.
• Work towards team-set KPIs and report issues to the team leader.
• Action daily reports and ensure queries are sent to relevant clinics.

Skills

Communication

Multitasking

Attention to Detail

Education

GCSE in English Language (A-C or 4+)

Tools

Microsoft packages

Job description

We currently have an exciting opportunity for a Customer Service Administrator to join our Orthotics Customer Service team at our Head Office in Leeds.

Your Duties and Responsibilities:

In this role, you will carry out duties to ensure the efficient day-to-day running of the Customer Services department. This is carried out in line with departmental processes and procedures.

• Review, resolve, and respond to enquiries and issues in a timely and professional manner via email and telephone.
• Work towards team-set KPIs.
• Report any customer issues or order delays to the team leader.
• Action daily reports and flag any anomalies.
• Follow all standard operating procedures and advise of incorrect or missing information.
• Ensure queries are actioned and sent to relevant clinics.
• Support team members.
• Support with any ad-hoc duties.

What we are looking for:

• Excellent communication skills, both written and verbal.
• Ability to multitask.
• High attention to detail.
• Willingness to learn.

Education, Training, and Experience Requirements:

• Experience in a customer-facing role.
• Experience in Microsoft packages.
• GCSE in English Language (A-C or 4+).

How to Apply: We’d love to have you on our team! To apply, please complete an application form and submit your CV below. Alternatively, download an application form and email it to [e-mail]. Due to the high volume of applications, if you have not heard from us within 14 days, we regret to inform you that your application was unsuccessful.

By submitting your enquiry, you agree to be contacted by Steeper and for your details to be shared within the company.

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Additional Documents

What's In It For You?

About Steeper

Steeper Group is a privately-owned business formed over 100 years ago. We have expanded across prosthetics, orthotics, and accessible technology—focusing on creating significant turning points in individuals’ lives through exceptional clinical services and award-winning products.

We are a leader in our market, growing from humble beginnings to become one of the UK’s largest suppliers of orthotic, prosthetic, and accessible technology products. We combine traditional craft skills with the latest innovations in manufacturing and materials.

Steeper’s vision is to create life’s turning points, together. We aim to do this with innovative prosthetic, orthotic, and accessible technology products and services.

Not the right role for you? Check out our current opportunities—we may have the perfect role waiting.