Customer Service Advisor

Allscreens Nationwide Ltd; Batley; On-site; GBP 21,000 - 25,000; Full time

Job summary

Allscreens Nationwide Ltd. in the Batley area is seeking a Customer Service Advisor to coordinate smart meter installations across the UK. The role involves scheduling engineers, confirming access with customers, and updating progress in internal systems.

You’ll bring energy, organisation, and a customer-first mindset, with experience in a contact centre, retail, or hospitality being a plus. Hybrid working and full training are provided, with a clear path to permanent employment after a

Qualifications

• Strong organisational skills and attention to detail.
• Confident and professional telephone manner.
• Proactive approach to managing workloads.
• Team player with a positive, can-do attitude.
• Customer-first mindset and excellent communication.

Responsibilities

• Scheduling and planning appointments for engineers.
• Liaising with customers and businesses to confirm access.
• Communicating with field engineers to manage routing and workloads.
• Updating internal systems and tracking job progress.
• Handling queries and rescheduling appointments when needed.

Skills

Organised

Phone manner

Proactive

Team player

Customer-first

Tools

CRM systems

Job description

Hours: 40 hours per week (Monday to Friday) - 8 hours per day

Contract: Temporary to Permanent

Working Arrangements: Hybrid (1-2 days WFH)

Opportunity: Long-term employment goal after successful temp period

Are you highly organised, proactive, and confident when speaking with people? Do you thrive in a fast-paced environment where no two days are the same? I'm currently recruiting for a Customer Service Advisor position in the smart metering sector on behalf of a leading and well-respected company based in the Birstall/Batley area.

This is more than just a temporary role - it's a genuine long-term opportunity with a clear route to permanent employment following a successful probationary period. You'll be joining a company known for its supportive culture, employee development, and strong reputation within the industry.

The Role:

As a Customer Service Advisor, you'll play a key role in coordinating smart meter installations across the UK. Your responsibilities will include:

Scheduling and planning appointments for engineers

Liaising with customers and businesses to confirm access and availability

Communicating with field-based engineers to ensure efficient routing and daily workloads

Updating internal systems and tracking job progress

Handling queries and rescheduling appointments where needed

About You:

We're looking for someone who brings energy, organisation, and a customer-first mindset. Ideally, you'll have some customer service experience (such as in a contact centre, retail, hospitality, etc.), but transferable skills and the right attitude are just as important.

Strong organisational skills and attention to detail

Confident and professional telephone manner

Proactive approach to managing workloads and resolving issues

Comfortable using scheduling or CRM systems (full training provided)

A team player with a positive, can-do attitude

What You'll Get:

Full training and ongoing support

An opportunity to build a long-term career with a stable and reputable employer

Clear pathway to permanent employment

Interested?

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.