Customer Service & Acquisitions Lead

Civic Recruitment Limited; Colchester; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Bi-weekly Pay

Job summary

Civic Recruitment Limited in Colchester is seeking a Customer Service & Acquisitions Lead on a 3 Month Contract to join our digital connectivity team. You will blend customer service, acquisition, account management, sales support, administration, and reporting to drive new customers and support onboarding, billing, and performance metrics.

Collaborating with operations, marketing and finance, you’ll ensure an exceptional customer experience while expanding our customer base.

Qualifications

• Experience in Customer Service, Customer Success, Account Management, Sales Support, Business Development, or a similar role.
• Excellent communication and interpersonal skills.
• Experience handling customer inquiries and resolving issues.
• Strong administrative and organisational abilities.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Experience working with data, spreadsheets, and reporting information.
• Ability to manage multiple priorities and deadlines.
• Ability to work independently and as part of a team.
• Proactive and customer-focused approach.
• Experience within telecommunications, broadband, digital technology, utilities, or a similar sector.
• Experience with customer onboarding processes.
• Experience with invoicing, payments, and account administration.
• Knowledge of customer acquisition and lead generation techniques.
• Experience producing management reports and performance data.
• Understanding of process improvement and service development.
• Customer-focused and approachable.
• Strong relationship-building skills.
• Results-driven and target-focused.
• Highly organised and detail-oriented.
• Problem-solving mindset.
• Ability to work collaboratively across teams.
• Flexible and adaptable approach.
• Strong administrative and analytical skills.

Responsibilities

• Generate and manage customer leads; build a pipeline and close new business.
• Provide strong customer service and account management; respond to inquiries.
• Support onboarding, invoicing, payments, and account administration.
• Produce reports and dashboards; monitor performance metrics.
• Collaborate with operations, marketing and finance to improve processes.

Skills

Customer Service

Account Management

Sales Support

Business Development

Data Reporting

Excel

Communication

Team Collaboration

Job description

Colchester, United Kingdom | Posted on 29/07/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

Customer Service & Acquisitions Lead – 3 Month Contract

Location: Colchester

Contract: 3 Month Contract

Hours: Full Time

Summary

We are seeking a Customer Service & Acquisitions Lead to join our expanding digital connectivity and broadband service team. This dynamic role integrates customer service, acquisition, account management, sales support, administration, and reporting. You will be instrumental in attracting new customers, supporting existing ones, and driving business growth. Collaborating with operational, marketing, and finance teams, you will ensure an exceptional customer experience while facilitating customer onboarding, billing processes, lead generation, and performance reporting.

Responsibilities

Customer Acquisition & Business Development

• Generate new customer leads through research, referrals, networking, events, and digital channels.
• Build and manage a pipeline of prospective customers.
• Contact potential customers and identify suitable service solutions.
• Convert qualified leads into new customers.
• Support the achievement of customer growth and acquisition targets.

Customer Service & Account Management

• Deliver a professional and responsive customer experience.
• Manage customer enquiries, complaints, and service requests.
• Act as a key point of contact for customers.
• Build and maintain positive customer relationships.
• Contact customers regarding contract renewals and available options.
• Support customer retention and satisfaction initiatives.

Customer Administration & Finance Support

• Set up new customer accounts.
• Raise invoices and process customer payments.
• Maintain accurate customer records and account information.
• Reconcile payments received through various payment methods.
• Support credit control activities and follow up on outstanding payments.
• Coordinate customer departures and equipment returns where required.

Reporting & Performance Monitoring

• Produce reports and dashboards relating to customer performance and acquisition activity.
• Monitor service delivery and customer growth metrics.
• Analyse customer data and identify areas for improvement.
• Support audit requirements and compliance activities.
• Assist with business planning, scheduling, and service improvement initiatives.

Team & Business Support

• Work closely with operational, finance, and marketing teams.
• Contribute to process improvements and service enhancements.
• Assist with meeting coordination and business administration.
• Support the development of efficient customer service and acquisition processes.

Requirements

Requirements:

• Experience in Customer Service, Customer Success, Account Management, Sales Support, Business Development, or a similar role.
• Excellent communication and interpersonal skills.
• Experience handling customer enquiries and resolving issues.
• Strong administrative and organisational abilities.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Experience working with data, spreadsheets, and reporting information.
• Ability to manage multiple priorities and deadlines.
• Ability to work independently and as part of a team.
• Proactive and customer-focused approach.
• Experience within telecommunications, broadband, digital technology, utilities, or a similar sector.
• Experience with customer onboarding processes.
• Experience with invoicing, payments, and account administration.
• Knowledge of customer acquisition and lead generation techniques.
• Experience producing management reports and performance data.
• Understanding of process improvement and service development.
• Customer-focused and approachable.
• Strong relationship-building skills.
• Results-driven and target-focused.
• Highly organised and detail-oriented.
• Problem-solving mindset.
• Ability to work collaboratively across teams.
• Flexible and adaptable approach.
• Strong administrative and analytical skills.

What's on Offer?

• 3 Month Contract
• Location: Colchester
• Bi-weekly Pay
• Opportunity to join a growing digital connectivity business.
• Varied role covering customer service, account management, lead generation, onboarding, and reporting.
• Excellent opportunity for candidates with Customer Service, Sales Support, Business Development, Account Management, or Customer Success experience.

Applications are particularly welcomed from candidates with experience as a Customer Service Lead, Customer Success Executive, Account Manager, Business Development Executive, Sales Support Officer, Customer Experience Officer, Client Relationship Manager, or Customer Service Coordinator.