Customer Service Accounts Administrator - Independents

Hela Brands; Huddersfield; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Hela Brands is seeking a Customer Service Accounts Administrator to provide high-quality support to B2B customers and e-commerce end-users. This role requires effective collaboration and exceptional organizational skills to manage various customer service inquiries and administrative tasks in a dynamic, hybrid work environment.

Benefits

25 days holiday allowance plus bank holidays

Health Cash Plan

Cycle to Work Scheme

Length of Service bonus

Complimentary Breakfasts

Company Events

Staff Discounts

Mental Health Support

Qualifications

• GCSE / A-LEVEL qualification required.
• Office experience preferred.
• Self-motivated and committed to excellence.

Responsibilities

• Provide customer service support managing stock allocation and orders.
• Liaise with internal teams to resolve delivery queries.
• Support e-commerce customer service operations.

Skills

Administrative skills

Attention to detail

Organizational skills

Customer focus

Teamwork

Education

GCSE / A-LEVEL

Tools

MS Office

Job description

Customer Service Accounts Administrator - Independents

Location: Huddersfield, HD3 4EX
Salary: Competitive, DOE + Excellent Benefits!
Contract: Full time, Permanent. Hybrid (Remote & Office-Based)
Benefits: 25 days holiday allowance excluding bank holidays, increasing by 1 day per year for every year you are with the company maximum 31 days, Health Cash Plan, Cycle to Work Scheme, Length of Service bonus, Complimentary Breakfasts, Company Events, Staff Discounts, Mental Health Support

We are Hela Brands, an internationally operating and multi-solution strategic partner for brand owners and businesses.

We are on our way to becoming industry leaders in licensing and white label manufacturing across sports, fashion and lifestyle.

Hela Brands is fuelled by an outstanding and passionately driven team and supported by some of the industry's most insightful and future-thinking consultants and creative leaders.

We are now recruiting for a Customer Service Accounts Administrator, you will be responsible for delivering high-quality customer service and administrative support to Hela Brands B2B customers and e-commerce end users.

Your role is guided by clearly defined Key Performance Measures (KPMs), aligned with the probation period and Performance Development Review (PDR) process.

As our Customer Service Accounts Administrator you will be responsible for:

• Providing consistent timely and efficient customer service support in collaboration with Key Account Managers, Sales Agents and cross-departmental teams at Hela Brands.
• Managing stock allocation and order fulfilment for B2B Independent customers, including forward order books and stock orders
• Liaising with internal operations teams to resolve stock and delivery queries across both B2B and E-Commerce orders.
• Handling customer web inquiries and escalating issues as needed
• Supporting customer supply chain administration activities
• Working alongside our finance team to action and resolve queries relating to credit notes, returns, order discrepancies and customer tailored payment plans.
• Supporting our e-commerce and marketplace team with back-office customer service requirements for our growing marketplace operation across multiple retailers such as Debenhams, Zalando, Amazon, Mountain Warehouse.

In order to be successful in this role you must have:

• GCSE / A-LEVEL
• Office experience preferred
• Excellent administrative skills
• High level of attention to detail
• High-level of organisational and planning skills with the ability to manage conflicting and competing demands effectively.
• Competent in using MS Office packages; Word/ Excel/ Outlook etc.
• Self-motivated and committed to excellence.
• Professional and customer focussed.
• Reliable and trustworthy
• Calm under pressure and patient.
• Ability to work as part of a team.

If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today, forwarding an up to date copy of your CV for consideration in the first instance.

No agencies please.