Customer Service Account Manager / Compliance Administrator

Red Kite Waste; Wakefield; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich Abfallwirtschaft sucht einen engagierten Customer Service Account Manager / Compliance Administrator. In dieser Rolle unterstützen Sie die Compliance-Abteilung, indem Sie Kundenanfragen bearbeiten, die Einhaltung von Umweltvorschriften sicherstellen und die Datenverwaltung optimieren. Diese Position bietet die Möglichkeit, Ihre Fähigkeiten in der Kundenbetreuung und im Umweltmanagement einzusetzen. Wenn Sie eine Leidenschaft für Umweltthemen haben und in einem dynamischen Umfeld arbeiten möchten, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Erfahrung im Kundenservice oder in der Compliance-Administration.
• Kenntnisse in ISO 14001 und 18001 sind von Vorteil.

Responsibilities

• Hochwertige Unterstützung für interne und externe Stakeholder bieten.
• Kundenanfragen per Telefon und E-Mail bearbeiten.

Skills

Kundenservice

ISO 14001 Auditing

IT und Verwaltungsfähigkeiten

Umweltwissenschaften

Education

Umweltwissenschaftsabschluss

Job description

Customer Service Account Manager / Compliance Administrator

ENVIRONMENTAL GRADUATE OR SOMEONE WITH EXPOSURE TO ENVIRONMENTAL AUDITING WITH A KNOWLEDGE OF ISO 14001 REQUIRED TO SUPPORT THE HEAD OF COMPLIANCE FOR A WASTE MANAGEMENT OPERATION

TITLE: Customer Service Account Manager / Compliance Administrator

LOCATION: Wakefield / Castleford area

PREVIOUS ROLES MAY HAVE BEEN: Customer Service Advisor, Account Manager, Compliance Administrator, Environmental Advisor, HSEQ Coordinator, Compliance Advisor, SHEQ Officer, Environmental Science Graduate, WEEE Compliance Officer

ROLE: Customer Service Account Manager / Compliance Administrator

Delivering high-quality support to internal and external stakeholders. Handle customer enquiries via phone and email, process member data accurately by type and weight, and analyse trends to ensure timely submissions to regulators.

Ensure accurate account setup, maintain compliance records, and coordinate waste collections. Conduct telephone audits, resolve issues efficiently, and identify opportunities for upselling and cross-selling. Support process improvements and stay up to date with relevant regulations and guidance.

EXPERIENCE: Customer Service Account Manager / Compliance Administrator

You will have some exposure to some kind of safety and environmental compliance / auditing, or be an environmental science graduate

You will have excellent customer service skills

Ideally you will have experience auditing ISO 14001 & 18001

You will have excellent IT and administration skills

PREVIOUS ROLES MAY HAVE BEEN: Customer Service Advisor, Account Manager, Compliance Administrator, Environmental Advisor, HSEQ Coordinator, Compliance Advisor, SHEQ Officer, Environmental Science Graduate, WEEE Compliance Officer

VAC REF NO:- AA25CSAE1

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