Customer Service

Dynamite Recruitment Solutions Ltd; Portsmouth; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking dynamic Customer Service Advisors to join their specialist team. In this engaging role, no two days will be the same as you tackle various enquiries and support clients with professionalism. You'll have the opportunity to work in a hybrid environment, balancing time between home and the office. Your responsibilities will include managing client calls, providing updates, and ensuring compliance while handling challenging situations. If you thrive in a fast-paced environment and possess strong communication skills, this role is perfect for you!

Benefits

Flexible working hours

Hybrid working model

Career development opportunities

Team-building events

Qualifications

• Experience in call handling and customer support is essential.
• Strong communication and multitasking abilities are required.

Responsibilities

• Assist with managing client enquiries via email and phone.
• Provide updates to customers and manage expectations.

Skills

Call handling

Customer support

Communication skills

Multitasking

Prioritization

Administration skills

Tools

Microsoft Office

Job description

This is a really interesting Customer Service role, whereby no two calls or days will be the same and requires someone who has the ability to tackle various enquiries in a challenging role at times.

Location: Hybrid / Portsmouth – after probation you will have the opportunity to work 3 days from home and two days in the offices per week

Salary: £25,000 Rising to £29,500
*Plus, fantastic benefits

Hours of work: You will work 40 hours per week on a shift rota between 7.15AM and 8.45PM, Monday to Sunday

Dynamite recruitment is proud to be working with a UK based service provider who are looking to recruit Customer Service Advisors/Call Handlers to join a specialist team.

As a Call Handler/Customer Service Advisor your tasks will include the following:

1. Assist a specialist team with managing client enquiries, via email and on the telephone.
2. Providing updates to customers.
3. Prioritising workload in terms of deadlines and importance.
4. Liaising with third parties both internally and externally to manage expectations.
5. Completing high volumes of highly important administration to support with each client need.
6. Managing vulnerable, panicked and challenging people and circumstances with professionalism.
7. Ensuring that you meet compliance.

The ideal Customer Service Executive/Call Handler will have/be:

1. Call handling, call centre, customer support experience previously.
2. Experience in coordinating and supporting a customer from start to finish.
3. Good communication skills and experience.
4. The ability to multitask when under pressure.
5. Ability to prioritise.
6. Good administration skills and experience.
7. Fully competent in using Microsoft Office.

To be considered please submit your CV asap.