Customer Service Delivery Specialist

Michael Page (UK); Portsmouth; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the Technology & Telecoms industry is seeking a Customer Service Delivery Specialist based in Portsmouth. The role involves managing customer queries, coordinating with internal teams for service delivery, and contributing to high customer satisfaction standards. Ideal candidates will possess strong communication skills and experience in customer service.

Benefits

Competitive salary

Opportunities for career progression

Supportive workplace culture

Comprehensive training and development programmes

Generous holiday allowance

Qualifications

• Previous experience in a customer service or related role.
• Ability to multitask and work effectively under pressure.
• Familiarity with CRM systems is a plus.

Responsibilities

• Manage customer queries and resolve issues in a timely manner.
• Monitor service performance and identify areas for improvement.
• Assist in implementing new customer service processes.

Skills

Communication

Problem-Solving

Time Management

Organisational Skills

Multitasking

Customer Service Experience

Tools

Customer Relationship Management Systems

Job description

• Customer Service Delivery Specialist
• Local role based in Portsmouth

About Our Client

This position is with a well-established organisation in the Technology & Telecoms industry. As a medium-sized company, it is committed to providing innovative solutions and maintaining strong relationships with its customers.

Job Description

The key responsibilities for the Customer Service Delivery Specialist role are:

• Manage customer queries and resolve issues in a timely and professional manner.
• Coordinate with internal teams to ensure seamless service delivery.
• Maintain accurate records of customer interactions and transactions.
• Monitor service performance and identify areas for improvement.
• Provide updates to customers on the progress of their requests or issues.
• Assist in the implementation of new customer service processes.
• Contribute to maintaining a high standard of customer satisfaction.
• Adhere to company policies and regulatory requirements at all times.

The Successful Applicant

A successful Customer Service Delivery Specialist should have:

• Previous experience in a customer service or related role.
• Strong communication and problem-solving skills.
• Ability to multitask and work effectively under pressure.
• Good organisational and time management abilities.
• Familiarity with customer relationship management systems is a plus.
• Enthusiasm for working in the Technology & Telecoms industry.

What's on Offer

• Competitive salary in the range of £22,500 to £27,500 per annum.
• Permanent position with opportunities for career progression.
• Supportive workplace culture focused on employee growth.
• Comprehensive training and development programmes.
• Convenient Portsmouth location with accessible transport links.
• Generous holiday allowance and additional employee perks.