Customer Service

Office Angels; Northampton; On-site; GBP 25,000; Full time

Job summary

Join a leading logistics company as a Customer Service Representative in Northampton. This role offers a competitive salary and a chance to work in a peaceful rural setting with a focus on work-life balance. You will manage customer relationships and ensure excellent service delivery in a fast-paced environment, making a significant impact on customer satisfaction.

Benefits

Company Pension

Flexible schedule

On site parking

Sick Pay

Dog friendly office

Qualifications

• Good multitasker with attention to detail.
• Excellent verbal and written communication skills.
• Proven ability to provide excellent customer service.

Responsibilities

• Manage customer relationships and respond to queries.
• Liaise with internal departments and stakeholders.
• Input and maintain accuracy of customers' orders.

Skills

Multitasking

Attention to detail

Excellent communication

Problem solving

Tools

Microsoft Office

Job description

Customer Service Representative

Location: Northampton (rural location)
Job Type: Permanent (Monday - Friday)
Hours: 8am - 2pm OR 12pm - 6pm
Salary: 25,000 per annum (£16.03 per hour)
Start date: ASAP

Intro

Our client in the Logistics sector is recruiting for a Customer Service Representative to join their team. Established in 2018, they look after the movement of vehicles for a range of customers. This is a great opportunity for anyone looking for their next role with more of a work life balance. Whilst customer service experience is desirable, it is not essential and applications from all backgrounds will be considered.

The Role

We're looking for a Customer Service representative to oversee and manage the customer experience to ensure that the business continues to provide the best for it's customers.

Our customer service team are sometimes the only impression that an end user has of a vehicle provider and that positive representation is a key element of our service provision.

No two days are the same and the successful candidate will need to be comfortable working in a fast-paced environment whilst working closely with other departments to ensure we deliver our customer promises.

Key Responsibilities

• Managing customer relationships


• Responding to all telephone and email queries


• Working closely with internal departments


• Liaising with internal and external stakeholders


• Informing customers of issues or delays


• Inputting and ensuring accuracy on customers' orders


• Problem solving whilst working to meet deadlines


• Handling information and sensitive data

What We're Looking For

• A good multitasker that shows attention to detail and the ability to retain information


• Excellent communication skills and ability to respond to all queries in a timely manner via phone and email


• The ability to engage with multiple departments and stakeholders in a confident and controlled manner


• Proven track record of being a 'customer champion' and providing an excellent service from start to finish


• Due to the rural location it is ESSENTIAL that the successful candidate has a driving licence

Nice to Have

• Experience within the automotive sector particularly from a car rental background is desirable but not essential


• A pleasant telephone manner and strong attention to detail will be essential in the position


• A good level of competence in Microsoft Office products (particularly Excel) is also required

Why You'll Love Working Here

• Company Pension


• Flexible schedule


• Work life balance


• On site parking


• Peaceful setting


• Sick Pay


• Dog friendly office


• And more…

Equal Opportunity Statement

We're committed to creating a diverse and inclusive workplace. Officed Angels is an equal opportunity employer. We encourage candidates of all backgrounds, identities, and abilities to apply.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.