Customer Sales Team Lead: Growth & Performance

Global Highland Ltd; Inverness; On-site; GBP 32,000 - 42,000; Full time

Job summary

Global Highland Ltd is seeking an ambitious Customer Sales Team Leader to drive team performance, coach for results and shape how the sales function operates. You will own day-to-day leadership, motivate the team and ensure high standards of quality, compliance and customer experience.

This role emphasizes coaching, performance analysis and hands-on leadership, with a focus on converting strategy into tangible outcomes and working with management to improve processes and the customer proposition.

Qualifications

• Experience leading sales teams in a target-driven environment.
• Strong coaching and development capabilities.
• Proven ability to manage KPIs and performance data.

Responsibilities

• Lead day-to-day leadership, motivation and development of the sales team.
• Set clear performance expectations and drive customer experience.
• Deliver structured coaching and 1:1 sessions to improve capability.
• Identify development opportunities and create targeted action plans.
• Address performance concerns with support and accountability.
• Build a culture of continuous improvement and knowledge sharing.
• Support induction and development of new employees.
• Own the alignment of team activity with business objectives.
• Interpret performance data to guide coaching and resource allocation.
• Maintain CRM usage and accurate team reporting to support planning.

Skills

Sales leadership

Coaching

KPI management

Team development

Customer experience

Performance analysis

Job description

Global Highland Ltd is seeking an ambitious Customer Sales Team Leader to drive team performance, coach for results and shape how the sales function operates. You will own day-to-day leadership, motivate the team and ensure high standards of quality, compliance and customer experience.

This role emphasizes coaching, performance analysis and hands-on leadership, with a focus on converting strategy into tangible outcomes and working with management to improve processes and the customer proposition.