Customer Sales Representative

Greene King; Bury St Edmunds; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Career development

Food and drink discounts

Wellbeing support

Hotel discounts

Refer a friend

Job summary

Greene King is seeking a Customer Sales Representative to join our team. This role blends sales, customer service and account development, focusing on building strong customer relationships, increasing sales and delivering great hospitality experiences.

You will receive cross-training across the Customer Sales and Customer Care teams, handling orders and delivery queries while developing a broader understanding of customer needs across our brands.

Qualifications

• Experience in customer service, sales or administration.
• Strong communication and relationship-building skills.
• Ability to handle calls and upsell products.

Responsibilities

• Make outbound calls to take orders and identify sales opportunities.
• Handle inbound calls with excellent service and build lasting relationships.
• Promote offers, upsell products and work toward sales targets.
• Support delivery queries and handle complaints as part of customer care training.
• Complete administrative tasks using systems including Excel and Outlook.
• Identify potential new customers and assist account growth.
• Collaborate with colleagues to achieve team goals.

Skills

Customer service

Sales

Telephone sales

Communication

Tools

Excel

Outlook

Job description

• Salary for Advertising: Competitive Salary

Company Description

Join Greene King, the UK's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality.

With over 220 years of history and a team of around 39,000 people, we're passionate about creating great experiences for our customers and building a business our teams can be proud of.

Job Description

Love talking to people, building relationships and turning great customer service into sales?

We're looking for a proactive and customer-focused Customer Sales Representative to join our team. This is a varied role combining sales, customer service and account development, where you'll have the opportunity to build strong customer relationships, maximise sales and make a real difference.

You'll also receive cross-training across both our Customer Sales and Customer Care teams. This means you'll gain experience managing customer orders as well as supporting delivery queries, resolving issues and handling complaints, giving you a broader understanding of our customers' needs.

Qualifications

Your role will include:

Making outbound calls to customers to take orders and identify opportunities to increase sales.

Handling inbound calls professionally, providing excellent customer service and building lasting relationships.

Promoting offers, upselling products and working towards sales targets.

Supporting customers with delivery queries, questions and complaints as part of your Customer Care training.

Completing administrative tasks accurately, using systems including Excel and Outlook.

Identifying potential new customers and supporting account growth.

Working collaboratively with colleagues to deliver shared team goals

What you'll bring…

Previous experience in customer service, sales or administration.

Strong communication skills and the confidence to build positive customer relationships over the phone.

A sales-driven mindset, with the motivation to achieve targets and spot opportunities.

Good IT and organisational skills, particularly using Excel and Outlook.

A positive, resilient attitude, with the ability to manage busy periods and handle challenging conversations professionally.

A flexible, team-focused approach and a willingness to learn across different areas of the business.

You don't need to know everything from day one. We're looking for someone with the right attitude, a passion for customers and the drive to develop their skills.

The details

Hours: 35 hours per week

Bonus: local bonus scheme

Agile working: The opportunity to work from home up to two days per week following training.

Additional Information

We're all about rewarding our team’s hard work, that’s why…

Career development: Training, apprenticeships and opportunities to progress across our well-known brands.

Food and drink discounts: 33% off for you and 15% off for your loved ones across our brands.

Wellbeing support: Free Employee Assistance Programme covering mental health, wellbeing, financial and legal support.

Hotel discounts: 50% off for you and 25% off for your loved ones at Greene King Inns and hotels.

Refer a friend: Earn up to £1,500 when you recommend someone who joins us.

Wagestream: Access your earned wages before payday.

Retail discounts: Savings at Superdrug, Three Mobile and many more.

Ready to make an impact?

If you’re a confident communicator who enjoys helping customers, building relationships and achieving results, we’d love to hear from you. Join Greene King and develop your sales and customer service career with us.